Google CCAI Architect

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

As an Architect you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project while interacting closely with the client to meet specific needs throughout the process.

What You'll Be Doing

• Lead voice and digital AI Self-Service solutions for large multi-location contact centers

• Design develop and implement AI self-service applications with Google CCAI

• Ability to interface with clients lead design decisions and drive towards defining solution requirements and technical design

• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects

• Collaborate with project team members to provide input to conversation design specifications

• Integrate to backend systems using web services databases and reporting

• Perform Unit Testing of developed code

• Assist with System and Functional Testing

What You'll Bring to the Role

• 8+ years of architecture and design experience overall

• 4+ years of experience with Google Dialog Flow ES/CX

• 2+ years of technical on-hands experience with Google Cloud CCAI

• Google Certification a plus and/or badge completion required

• Knowledge of Cloud Services Architecture Apigee Vertex AI

• Ability to support multiple projects at the same time

• Experience in managing large multi-site contact center implementations

• Experience managing and guiding developers or interest in doing so

• Experience in writing Solution Document Designs/specifications for IVA applications

• Experience with Speech-to-Text and Text-to-Speech services such as Nuance Google and Amazon

• Proficient in Java JavaScript .NET C# HTML SQL and Python etc.

• Must be able to work independently be organized self-motivated and have attention to detail

• Excellent communication skills both written and verbal

• Experience developing solutions using Java Python R HTML JavaScript Node.js AngularJS C# .Net SQL SDK development Objective C Swift

• Support integrations with back-end data systems such as: Web Services REST API Soap SQL Server Oracle NoSQL databases Reporting

• Bachelor's degree required

Desired Experience

• Staff management

• 1 to 2 years Cisco CVP WebexCCE/CC UJet design and architecture experience

• VXML based IVR platforms such as CVP GVP AVP/AEP Amazon Connect Five9

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $130000 to $160000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.

• Benefits available to eligible employees include the following: Medical dental vision tax-advantaged health care accounts financial and income protection benefits paid time off (PTO) and wellness time off.

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About Us

TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

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