Google CCAI Architect

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Job Description:

TTEC Digital is seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.

As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.

Responsibilities:

- Lead voice and digital AI Self-Service solutions for large, multi-location contact centers

- Design, develop and implement AI self-service applications with Google CCAI

- Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design

- Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects

- Collaborate with project team members to provide input to conversation design specifications

- Integrate to backend systems using web services, databases, and reporting

- Perform Unit Testing of developed code

- Assist with System and Functional Testing

Required Skills/Experience:

- 8+ years of architect experience overall

- 4+ years of experience with DF ES/CX

- 2+ years of technical on-hands experience with Google Cloud CCAI

- Google Certification a plus and/or Badge completion required

- Knowledge of Cloud Services Architecture, Apigee, Vertex AI

- Ability to support multiple projects at the same time

- Experience in managing large multi-site contact center implementations

- Experience managing and guiding developers or interest in doing so

- Experience in writing Solution Document Designs/specifications for IVA applications

- Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon

- Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.

- Must be able to work independently, be organized, self-motivated, and have attention to detail

- Excellent communication skills, both written and verbal

- Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift

- Support integrations with back-end data systems

 - Web Services REST API, Soap

 - Databases SQL, Oracle, MongoDB, PostgreSQL

 - Reporting

- Candidate must have a 4-year bachelor’s degree

Desired, not required:

- Experience managing staff

- 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience

- VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.