Google Workspace Solutions Engineer

Our Google Workspace Solutions Engineer will be an integral part of our Customer Reliability Engineering team in North America. This role is based remotely in North America and can sit in either CST or EST time zones.

Who We Are
DoiT helps fast-growing, digital native companies globally to harness public cloud technology and services to drive business growth. A full-service provider of multi-cloud technology and expertise, DoiT combines the power of intelligent software with deep expertise in Kubernetes, artificial intelligence, and more to deliver the true promise of the cloud at peak efficiency - with ease, not cost. 

An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure with $2B cloud spend under management, DoiT works alongside more than 3,000 customers in 70 countries. At DoiT, you’ll join a growing team of committed, experienced, and collaborative “Do’ers” who are passionate about solving the most complex cloud challenges. 

The Opportunity

As a Cloud admin and collaboration expert, you will guide customers through various business challenges related to their cloud core business applications (Google Workspace and Microsoft 365), from day to day administration questions, through security best practices, to consulting about complicated migrations of legacy mailing systems to the cloud.

In this role you'll work with companies all around the world. Together with the team, you will support customer implementation of their Google Workspace or O365/ Azure AD solution, help with licensing issues, domain verifications, email routing scenarios, mail-flow troubleshooting, conduct training sessions to system administrators and much more.

Responsibilities

• Act as a trusted technical advisor to customers and solve complex email flows, migration, platform related security, user management, data collaboration, device management, systems integration and much more.
• Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders.
• Support our sales team as the technical expert on customer facing calls
• Communicate effectively via video conferencing for meetings, technical reviews, and onsite delivery activities.

Qualifications

• 5-10 years of hands-on experience as core-IT systems administrator managing users’ lifecycle, overlooking users’ security, device management, remote access to an organization, etc
• In-depth Google Workspace applications and administration hands-on experience
• In-depth O365/Azure applications and administration hands-on experience
• In-depth knowledge of DNS, routing, and Workspace security best practices
• 2 years of providing customer support
• Experience with several change management projects
• Decent scripting experience working with the Google Workspace API and command-line tools, PowerShell connectivity to O365
• Very good social skills with customers - eager to help with the smallest helpdesk issues and on more complicated security, SSO, and migration issues
• MS-Exchange on-premises experience - an advantage
• Experience with LDAP/MS Active directory - an advantage
• The ideal candidate has experience with third-party Google Workspace management tools (e.g. Google Apps Manager, BetterCloud and/or tools such as CloudM, GYB, etc.)

Bonus Points

• Desire to learn new technologies and share information within the company and broader tech community

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! 

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button. 

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

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