Gov't Bkng Account Manager II

Company Overview

Our Values

At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

The Government Banking Account Manager II is responsible for growing and deepening existing customer relationships. This job will maximize profitability, revenue and retention of existing relationships by cross selling the full range of products and services. The Government Banking Account Manager II is the primary contact for a relationship, and secondary client contact for relationships managed by the Government Banking Relationship Manager.

Job Details

Administers and monitors large Government Banking relationships of varied complexity

Manages various sized GB customer accounts for profitability

Assists Government Banking Relationship Managers in developing and retaining government banking business and growing core deposits according to Company procedures and applicable regulatory guidelines

Will accompany Relationship Managers during customer calls to gather information and understands general financing needs and explains products and services offered; provides input and assistance as appropriate

Assists in the follow-up of questions raised and information requests from meetings; researches to obtain additional information as necessary

Monitors status of assigned current accounts to ensure conformity with terms and agreements; ensures necessary documentation is completed and forwarded for processing; remains informed of developing trends

Ensures accuracy within maintenance of customer records, including administration, exception and risk management and files and updates information as needed

Prepares in-depth management reports summarizing relationship activity

Provides comments in customer files to ensure information remains current

Provides technical guidance and assists staff with some complex aspects of work as necessary

May provide training and mentoring

Contributes and provides input to decision processes based on evaluation of risk and other key factors

Will attend Regional/Market Conferences

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Accommodation

If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

How We're Helping Make an Impact in Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Qualifications

Bachelor's Degree required

3-5 years related experience

In-depth understanding of Government Banking

Knowledge of Government Banking legal and regulatory guidelines

Proven customer service and relationship management skills, including demonstrated track record of building and expanding customer relationships

Demonstrated attention to detail

Supervisory skills

Demonstrated communication skills, both verbal and written