Graphics Strategy Manager

The Graphics Strategy Manager will be accountable for meeting client’s expectations on all things creative, primarily the quality of graphics generated by the Chronos Team.

The ideal candidate should be someone who is able to understand and sympathize deeply with our clients’ needs and concerns. The Creative Strategy Manager will work closely with our internal client servicing team (account management team, copywriters and graphic designers) to deliver high-quality output that meets client expectations.

The Creative Strategy Manager is expected to also work closely with our account management and copywriting team to ensure that our overall creative strategy for our clients is coherent and satisfactory.

The ideal candidate should be comfortable speaking with our clients.

The primary metric of success of the Creative Director will be how happy our clients are with our email designs.

Accountabilities:

• Ensure that all creative output meets client expectations in terms of design (and copywriting)
• Create high converting, on-brand emails and SMS for our clients
• Research and Development of best design (and copywriting)* practices for ecommerce Email and SMS marketing
• Discuss and resolve creative issues with clients when the need arises
• Provide strategic direction to the internal creatives team
• Able to provide specific design (and copy)* instructions to the internal team when needed
• Hiring and Coaching/Training
• Knowledge of HTML and CSS coding for email marketing is ideal
• Work with the account management team to meet clients’ expectations when it comes to revenue targets

Requirements

• At least a Bachelor's Degree
• 5+ years Experience in copywriting for DTC E-commerce Email, SMS and CRM Marketing in the North American Market (either on the brand or agency side)
• Relevant competency and experience in copywriting
• Familiar with the internet marketing industry
• Confident and comfortable with communicating with clients and team members across different geographies and timezones

Benefits

• Full-time Remote Work Setting
• Paid Time Off (30 days annually)
• Observance of Public Holidays
• Internet Allowance
• Health and Wellness Allowance
• Maternity and Paternity Benefit
• Loyalty Rewards
• A library of internal resources and training
• Performance-based Incentives and Bonuses
• Bi-annual all-expenses-paid company workation
• Outcome-focused Environment
• Hear what our employees say about working with us (link)