GreenSky - Associate, Data & Analytics, Customer Experience & Operations - Atlanta

Job Description: Consumer & Wealth Management - GreenSky - Associate, Data & Analytics, Customer Experience & Operations - Atlanta

About GreenSky

GreenSky, a Goldman Sachs Company, is one of the fastest growing financial technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, we are quickly changing the consumer credit marketplace.

We have developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to our multiple stakeholders, including bank partners, merchant and retailer channel partners, consumers, and borrowers.

Leveraging proprietary mobile technology, we are currently experiencing exceptional growth in both accounts and profitability. We have a great team, are growing quickly, and are backed by some of the leading investors in the world. Our corporate headquarters is in the expanding fintech hub of Atlanta.

About This Opportunity

Role:

• GreenSky - Associate, Data & Analytics, Customer Experience & Operations - Atlanta
• This role is a part of the Business Transformation Team driving the analytics muscle for GreenSky's operations across the enterprise

Location Options:

• Atlanta, GA

Responsibilities:

• The ideal candidate will have at least 3 to 5+ years of work experience and strong quantitative, analytical, and statistical skills.
• Provide valuable insights using data-driven analytics to help identify and resolve issues relating to all areas of the business and operations
• Autonomously frame up and solve problems in white space to address underlying risks to the business as well as coordinate with various teams to drive towards execution
• Work with cross-functional teams to achieve desired corporate/departmental/team goals, building consensus, agreement, and a common vision for the future
• Analyze operations key performance indicators, including Customer data and make recommendations to improve operational efficiency and customer experience
• Partner with stakeholders to articulate value of analysis and recommendations

Basic Qualifications:

• Bachelor's Degree in a technical major (Engineering, Math, Business) AND 5+ years of relevant work experience OR Master's Degree in quantitative field AND 3+ years of relevant work experience
• Extremely proficient Microsoft Excel skills
• 3+ years of experience an analytics role
• 2+ years in Operations analytics, strategy, or business analytics
• Strong SQL skills
• Proficient in MS Office products, particularly Excel
• Flexibility and ability to thrive in a rapidly-changing, fast-paced environment
• Excellent written, verbal, and presentation skills
• Demonstrated ability to think creatively and critically
• Strong analytical, problem-solving, process mindset and decision-making skills
• Persistent, confident, and inquisitive personality
• Skilled communicator with ability to influence others
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrate a passion for excellence with respect to treating and caring for customers

Preferred Qualifications:

• R or Python skills
• Experience with AWS analytics tools, SQL, Snowflake and Google Analytics
• Data sciences background
• Knowledge of GreenSky's products or any instalment loan products
• Previous Call Center analysis experience
• Process Transformation/ improvement experience

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service-oriented innovation.