Group Air Team Lead - Remote

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Group Air Team Lead within ALG Vacations, one of our 14 industry-leading brands. In this role, you will oversee the day to day needs of the Group Air Support team. You will help bridge the gap between the Group Service team and the Travel Advisor and clients scheduled air needs. You will be responsible for a wide range of tasks all of equal value and importance; Assigning work, team trainings, team member connects, name changes, ticket exchanges, class of service changes, pricing, ticketing, contracted air, and special requests.

A successful Group Air Team Lead will:

• Answer emails and phone calls from Travel Advisors regarding scheduled air requests and modifications
• Name changes and corrections with airline carriers
• Class of service changes
• Transfer of credits for ticketless carriers
• Waiver requests
• Refund requests or waivers
• Non GDS PNR changes
• Assist in researching ticket history and issues
• Open up suspended tickets
• American Airline dashboard assistance
• Seat assignment issues
• Assist in Contract Group Scheduled Air
• Work with airlines to quote and book contracted air groups
• Work with accounting to request and process single use credit cards for payments
• Issue seats assignments and ticketing letters
• Oversee Day to Day Need of a Team
• Review time cards and approve team member time off
• Set team schedules for Air Chat
• Manage daily case queue, assign out work
• Organize training documents
• Work as a lead and mentor for team members
• Manage relationship between service team leads and the AGLV air department
• Perform other duties or special projects as required or as assigned by a manager
• Demonstrate a commitment to Hyatt core values

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

A successful Group Air Team Lead will have:

• Degree from a 2 year accredited university preferred
• 2+ years of airline background
• 2+ years of experience working in Wordlspan, Sabre and Amadeus
• Knowledge of principles and processes for providing top level customer service
• Worldspan, Sabre & Amadeus Required
• Salesforce
• Microsoft Office (Word, Excel, Outlook & Teams)

Additional Required Experience:

• Ability to excel in an environment that is both back stage and front stage and has a passion for a high-level of customer service. Ability to multi-task and stay organized• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally • Collaborate with colleagues and staff to drive results and promote a team oriented environment • Strong written and phone skills. • Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.• Strong ability to efficiently navigate through various computer screens and programs• ALGV system knowledge is a plus - VAX booking modifications and FIT processing knowledge

About Apple Leisure Group:

As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About APPLE VACATIONS

The #1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG's Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks