Group Director, CX

StudioNext at WONGDOODY offers custom solutions from providing niche consultants with specific skillsets to designing and building an entire managed service offering. 

The Group Director, CX will lead the experience practice for StudioNext engagements within WD North America. We are looking for an outstanding CX leader with keen focus on building business and a demonstrated history of growing high performing teams. The ideal candidate has significant experience selling, scoping, and initiating highly complex B2B and B2C engagements through to global delivery within complex scaled Agile delivery teams. Our ideal candidate is bringing great talent onboard, leading matrixed teams, partnering closely with clients, and working across a broad range of enterprise-level environments and CX projects

WHAT YOU’LL DO:

• Work alongside senior leaders in Business Development and Client Partnership, Talent Acquisition and Delivery to define and sell engagements and then build and lead teams across StudioNext projects in North America 
  • Establish best practices and ways of working specific to StudioNext and it highly distributed team of CX Principals 
  • Partner with CXO, Head of Experience Design, Providence Hub leadership and WONGDOODY SLT to manage the migration of engagements as they span both Experience Design Studio and StudioNext
  • Work closely with Infosys sales, business and delivery leads to define how CX, UX and UI fold into iterative delivery with the onshore, offshore and near shore development teams (Largely LeSS and SAFe) 
• Manage and grow a team of 15-20 CX Principals and ~50 UX and UI designers reporting into the (hybrid) Providence Hub 
  • Support recruitment and hiring efforts in partnership with Talent Acquisition teams
  • Encourage state-of-the-art techniques and thought leadership activities to stimulate professional development and inspiration within the team 
  • Define CX roles and responsibilities within StudioNext as we expand rapidly 
• Champion the WONGDOODY Design thinking approach: Conversation to Creation (C2C) and Experience Engineering (EE) to diverse audiences consisting of clients, parent/partner organizations and employees 
  • Build case studies from StudioNext engagements for use in New Business activity and agencywide All Hands spotlights 
• Maintain strong working relationships with clients and Infosys partners 
• Support relationships and delivery model with other global WONGDOODY Studios 
• Participate in and support our overall Human Experience company positioning 
• Uphold WONGDOODY culture and values across the StudioNext practice

WHAT YOU’VE GOT:

• 15+ years of experience working at leading digital agencies in a product or service design capacity 
  • 5+ years of experience at management level overseeing design teams in a client-side environment 
  • Portfolio of complex, digital experiences for global brands and at the enterprise level 
  • Strong understanding of modern product design including data driven experience design, iterative research repositories, governance around Design Systems  
  • Excellent communication and visual design skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations
• Success pitching and winning new business, scoping work, and maintaining large programs of design delivery
• Absolute ease with Human Centered design and substantial experience feeding Design Thinking into large platform delivery teams 
• Experience driving design with the affordances of multiple Platforms (SAP, SalesForce, HealthCloud etc.) 
• Experience feeding design into low-code platform development 
• Experience scoping evaluative research and UX research embedded into product development 
• Experience rolling out large products from proposition through to delivery – not just across the design spectrum 
• Expert cross function collaboration across disciplines needed to create a brilliant product or service, such as business, technology, delivery, marketing, and content
• Rich experience integrating brand design with product and service to evolve the overarching Experience Design 
• A sense of humor!  

NOTE: This role will lead business across North America, you will be expected to travel for business pitches and client meetings.

TO APPLY: For full consideration please upload both a resume and cover letter.

THE PERKS

We’ll pay you to come work at WONGDOODY, because we’re generous like that. But on top of your paycheck, you’ll receive a whole lotta benefits to help keep you healthy, secure and balanced. You’ll get great health insurance (paid in full), 401k with company contribution, extended winter holiday, flexible summer hours, and volunteer time off just to name a few!

ABOUT US

WONGDOODY is a human experience company, powered by Infosys with offices across the United States, Europe, Asia Pacific and India. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the “Best Places to Work”. We recognize that our people and our culture are paramount to our success.

While some of us are still working remotely, our offices are open! Our teams currently enjoy working in a hybrid capacity and we gather in the office as client needs, agency celebrations and team dynamics dictate.

We are a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – creating better human experiences. Human experiences are the touch points that make brands and technology matter to customers. We use strategy, creativity, design and data to develop engaging experiences that transform businesses, and work with Infosys to achieve global scale at speed.

WONGDOODY is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space which not only celebrates and embraces, but also reflects the diversity of the world we live in. Candidates from diverse backgrounds strongly encouraged to apply.

All your information will be kept confidential according to EEO guidelines.

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