Group Director, Experience

Group Director, Experience

Siegel+Gale is a global brand strategy, design and experience firm. Using facts, intuition and creativity, we blend science with art, unlocking the power of simplicity to help organizations realize their full potential.

Vision

In every one of our offices, you’ll find the simple secrets to our success: People who have found their purpose. Teams that are encouraged to work with one another. All sorts of thinkers, dreamers and builders who are naturally both creative and strategic. At Siegel+Gale, you’ll have an endless supply of new experiences as you do work that connects with people all over the world—and you’ll do it in an environment that helps you grow.

As the Experience Group Director at Siegel+Gale, you will:

• Manage client relationships and provide senior oversight and presence at client interactions
• Create a clear roadmap across projects to extend engagements and relationships
• Have responsibility for the quality and profitability of all client deliverables
• Drive improvement, efficiency and effectiveness into all methodologies and deliverables
• Apply industry trends to current client issues
• Develop and inspire those around you; encourage, acknowledge and reward individual and team efforts
• Manage and mentor a team of direct reports to help them reach individual and team goals
• Direct and develop larger internal teams across multiple projects
• Maintain constant client contact to build long term relationships and identify opportunities to grow business throughout clients’ organizations
• Establish influential relationships with CXO members of client team
• Act as practice expert/thought champion in new business efforts and client presentations
• Oversee quality of concepts across multiple project teams simultaneously
• Be formally responsible for direct reports’ professional development
• Contribute to thought leadership (presentations at conferences; teaching classes; writing books)
• Develop thought capital that demonstrates the organization’s point of view on customer and client experience and emerging trends
• Contributes to firm-building activities

You’re a great fit for this position if you have:

• A strong desire to create and contribute to an inclusive environment
• 10+ years of agency, consultancy or client experience with a minimum of 5 years agency experience
• An advanced degree
• Mastery across all customer experience disciplines
• Expertise across multiple industries
• Exposure to development process of 1–2 other S+G practice areas

The salary range for this position is $200,000 - $265,000. Please note, this is a hybrid position based out of our New York office.

Siegel+Gale continually seeks to advance the concepts of equal employment opportunity to all applicants and employees. As such, Siegel+Gale does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. This policy applies to all personnel activities and conditions of employment.