Group Insurance Administrator

Description and Requirements
Role Value Proposition
A Group Insurance Administrator delivers high quality service to participants and Institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.
Key Responsibilities

• Maintains data in automated systems; troubleshoots and corrects problems.
• Helps conduct research on escalated cases.
• Expected to make recommendations to management to produce more effective, cost-efficient means of accomplishing work, including workflow, form revision, and process changes.
• Attend weekly load balance meetings and ready to discuss workflow and backlogs.
• Loads various transaction error reports to queues for the operation teams.
• Processes demographic, return mail, and completes other miscellaneous participant level updates.
• Follows up on items found not in good order.
• Completes daily mail functions which include opening mail, triaging, scanning, imaging to queues, and FedEx/UPS mail to appropriate areas.
• May perform ancillary support functions and performs other elated duties as assigned/required.

Essential Business Experience and Technical Skills
Required:

• 1-2+ years of related experience
• High school diploma or GED
• Proficient with Microsoft Office Suite, especially Word and Excel
• Excellent written and oral communication skills
• Ability to prioritize work with good time management skills and to perform at a fast pace, while maintaining high quality and accuracy
• Ability to work well in a team setting
• Willingness to take on new tasks and adapt to a rapidly changing work environment
• Must be able to report to the physical office 2 days a week or more as work volume requires

Preferred:

• Associate or bachelor's degree

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 45,500.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
45,500
#BI-Hybrid