Group Product Manager, Concerto

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.

We're growing; grow with us.

Role Purpose

Responsible for leading the strategy to deliver quality products across the strong and scalable cloud based foundational platform across the hotel ecosystem. This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that address both short term and long-term needs. They guide in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. The Group Product Manager will also prioritize and activate their roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs. The Group Product Manager is skilled and experienced in generating innovative ideas for growth within their respective areas and must exhibit the ability to lead senior-level Product Managers and/or leads teams of Product Managers and Product Owners that are responsible for higher-profile, more impactful products.

Key Accountabilities

• Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential "game changing" new functionality and capabilities IHG will require to compete. This should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.
• Identify product opportunities far in advance of obsolescence, drive strategic planning, and articulate topline business requirements
• Applies domain expertise to provide thought leadership and translate vision into action to drive business growth.
• Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end-user priorities
• Source data and craft test plans to ensure data-driven decisioning; use insights to inform priority of work
• Proactively seek input from stakeholders to align the roadmap against business and customer needs
• Forecast ROI, regularly report on product performance post launch, drive product adoption, and lead the vision for the optimization plan
• Measure product performance and lead performance improvement initiatives. Identify and understand the performance drivers and set up ongoing diagnostics and monitoring capabilitiesonce implemented.
• Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise
• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.
• Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.
• Makes suggestions to drive operational excellence, create internal customer satisfaction and meet operational metrics
• Provide regular updates to leaders and partners, sometimes catering the message depending on audience
• Provides leadership, mentoring and coaching to Product Managers and Product Owners
• Attracts, retains and develops top talent to build a world class Product Management Team
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Key Skills & Experiences

Required Qualifications

Bachelor's degree inInformation Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience

6-8 years of relevant work experience as a manager or Sr Product Manager in a modern software development company

3-5 years experience leading teams and managing direct reports

Skills & Technical Experience

• Expert knowledge of the IHG digital landscape as well as strong familiarity with competitors and other eCommerce websites to understand trends and best practices
• Mastery of working as a Product Manager in a modern software development-based enterprise environment and overseeing multiple products
• Mastery of modern software development product management practices and agile methodologies, and continuous deployment
• Agile/Scrum experience. SAFe experience/certification and PI planning experience preferred
• Multiple professional references testifying to ability to perform job requirements listed
• Prior experience with user-story management system, preferably Rally (or Jira, confluence etc)
• Work closely with UX team to secure necessary designs for various use cases, such that technology team can understand full scope of work and make accurate estimates accordingly
• Mastery of working as part of a collaborative, cross-functional, modern software design and development team
• Mastery of identifying goals, metrics and analytics to measure product value
• Able to recognize when and how to pivot with ease and effectively deliver.
• Demonstrated deep knowledge and understanding in a specific area of expertise including products.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.
• Demonstrated program management experiencewith modern, established product management processesin organizing, planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required.
• Demonstrated proficiency with MS Office products (Word, Excel,PowerPoint)
• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required
• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Develops Talent: Developing people to meet both their career goals and the organization's goals

Preferred

• Demonstrated hotel industry knowledge reflecting the entire customer experiencejourney(reservations - stay -loyalty - on-property, andongoing relationship management).
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants.

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At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Let's Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.