Group Product Manager, Core Experience

Ready to be a Titan?
ServiceTitan is the leading software platform for the trades, providing cloud-based solutions for managing and growing home and commercial service businesses. We are dedicated to helping our customers streamline their operations, optimize their workflows, and provide exceptional customer service with a vision to become the operating system of the trades.
Position Overview:
ServiceTitan is seeking a world-class Group Product Manager to lead our Core Experience team. In this role, you will be responsible for a critical initiative aimed at significantly improving the usability of our product by streamlining workflows, reducing points of friction, and alleviating design inconsistencies.
As the Group Product Manager, you will play a highly impactful role in defining the strategy, roadmap, and execution of this transformation. You will directly lead a team focused on creating and elevating experiences that span across our product such as global search and navigation, while also collaborating with other domain-specific product teams to drive improvements in their respective areas.
You will have the opportunity to work with a talented and highly collaborative organization of designers, engineers, data analysts, and product managers to create a best-in-class product experience for our customers.
The successful candidate for this role will have a track record of delivering intuitive workflows, exceptional user experiences, strong leadership skills, and the ability to collaborate effectively with cross-functional teams. If you are passionate about delivering innovative products that have a significant impact on the lives of our customers, and you have a proven track record of success in leading product teams, we encourage you to apply for this exciting opportunity.
What you'll do:

• Identify and articulate common usability pain points through ongoing user research and analysis of customer feedback and behavior
• Develop and execute a comprehensive vision for improving the core experience with a focus on product-wide workflow efficiency and effectiveness
• Work with cross-functional teams to identify opportunities to simplify the product and work vigorously to prioritize and deliver results
• Define, evaluate, and obsess over key performance metrics to improve product quality and customer sentiment at scale
• Provide leadership, guidance, and support to a team of product managers
• Collaborate effectively with other leaders across the organization
• Promote a culture that prioritizes customer outcomes and ease of use, fostering a team-wide commitment to delivering exceptional user experiences

What you'll bring:

• 8+ years of experience in product management, preferably with a focus on B2B SaaS products
• 2+ years management experience leading and developing high-performing product teams
• Experience with agile development methodologies and a track record of delivering high quality products on time
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Excellent communication to both technical and non-technical audiences with demonstrated experience engaging, influencing, and leading cross-functional teams
• Deep customer empathy and passion for delivering intuitive customer experiences
• 4-year degree from a top university; MBA or related graduate degree strongly preferred

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $150,000 - $216,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.