Growth Enrollment Specialist

Job description

About Carda

Carda Health is building the world’s first patient-centered virtual heart clinic. We started with cardiac rehab because only 10% of qualifying Americans attend, resulting in complications for patients and at least $190B in costs to the US health system. Our leading heart rehab clinic allows patients to complete engaging, compassionate, and life-saving care from home. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best investors in the business who have also backed the likes of Livongo, Mammoth Biosciences, and Ro to name a few.

Carda is a team of clinicians, mathematicians, repeat entrepreneurs, and engineers. And one recovering financier. Our united belief is that technology and data, when applied ethically and compassionately, can transform individuals’ lives and fundamentally change even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and personal experience with cardiac rehab.

Who are you?

You are motivated by the prospect of working at a fast-growing start-up. You are excited about the details but able to connect them back to bigger company goals. You are passionate about enabling others to do their jobs better and more efficiently — in this case expanding access to life-changing therapies. If you exhibit one characteristic above all others it is that of ownership. It personally bothers you when processes don’t work and you do everything in your power to prevent this from happening. You are a great collaborator and communicator who has experience both managing teams and working across teams to implement key initiatives. You are able to complete tasks and implement processes in of the time of a peer.

What will you do?

As our Growth Enrollment Specialist, you will own and improve processes to drive growth across our top of funnel marketing function, and serve as our inside sales representative for those interested in joining our program. You will be a crucial member of our small team working collaboratively with members of our leadership team to make Carda Health’s growth a model for other companies. We are looking for someone who is passionate about sales and excited to jump in and make an impact. This role will work cross-functionally with our clinical, marketing, and engineering teams to ensure patients have a delightful experience with us and thereby helping Carda transform patient lives!

In a little more detail:

Driving growth including:

Serve as the first point of contact for patients who come to us by way of referral or website.

Handle questioning and feedback from all consumers who are interested in enrolling

Convert patients by enrolling them in our program 

Navigate financial and subscription plan conversations with patients 

Ensuring a smooth scalable patient enrollment process

Insurance enrollment and credentialing

Handling inbound non-clinical support and enrollment inquiries

Work with Carda’s clinical staff and staff at referring physician offices to improve operational processes

Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly

Work closely with our product and marketing team to define clinical workflow priorities and determine the most high impact product changes

Execute on other strategically important projects, such as care package fulfillment and marketing funnel enhancements to ensure we delight our patients and customers

What we look for:

2+ years of experience in a inside sales B2C role with a track record of owning and scaling company processes

Strong attention to detail

Ability to work in a fast paced environment with little direction

Highly collaborative and excellent written and oral communication skills. It is imperative you are able to clearly and effectively interact with members of our team in a remote environment

Inherent growth mindset: you are always focused on improving faster and getting the team to do the same

Ability to track and report on a key metric or several key metrics that define your success

Nice to haves:

Health-tech experience

Medical office administration experience

Experience and desire to work remotely (our whole team is remote)

Prior experience using technology tools including GSuite, ZenDesk, Slack