Growth Manager

The gist

The healthcare system of the future won’t ride on the technology rails of the past. Our point of care connection platform connects data to point of care EHR workflows, and we’re driving a higher performing healthcare system together with some of the biggest and boldest organizations in the industry. 

The full story

Why Vim?

At Vim, we use novel technology to seamlessly connect data, reduce burden, and drive performance at healthcare delivery’s last mile: clinical and operational workflow at the point of care. Our platform and products address critical cost, quality, and experience levers for care improvement and our differentiated technology enables dramatically faster, more flexible, and more powerful deployments for our payer, provider, and risk enabler partners. The result is direct clinical workflow connections for health plans and other risk bearing organizations, radically lower burden and better experience for providers, and measurably accelerated performance across value-based partnerships.

We put mission and culture at front and center of everything we do. We’re a tribe of like-minded optimists and we pride ourselves on experimentation, intellectual diligence, and earnest hard work. We are all owner operators at Vim, meaning we’re transparent, accountable, and relentlessly focused on results for our customers and our business. 

The Role 

As a Growth Manager you will be the driving force in helping our providers and end users maximize their experience using Vim.  This team is tasked with ensuring that Vim’s provider partners and end users successfully adopt our solutions through onboarding, partner support and analytics.  In this role you will work directly with clinic end users as well as internal teams with a focus on user acquisition & retention to ultimately drive value. People who thrive in this role are highly adaptable and outcome focused individuals who have the ability to communicate with a balanced sense of confidence, assertiveness, and likeability to build rapport with providers and persuade them to maximize their Vim potential.

What you’ll do:

• Perform day-to-day growth functions across a rapidly growing portfolio of small-mid-enterprise market provider groups and end users, working to effectively and efficiently onboard, scale and support provider partners in a culture of performance and ownership
• Serve as point of contact for all acquisition, implementation and onboarding activities, collaborating closely with our product team and leading user setup, launch, and training activities both remote and onsite (if needed) at provider offices
• Actively monitor and assess internal network analytics to understand provider partner use of point of care technology; Partner closely with Data, Sales Ops & Product teams to analyze and take action on relevant trends in analytics
• Collaborate across the organization: work closely with Sales, Customer Success, Marketing, and Product to create a seamless provider partner experience
• Being an expert on products in Vim and making tailored recommendations to practices to improve setup and stackability on your accounts to ultimately scale the network
• Serve as the voice of the provider/users within Vim, connecting feedback and analytics to product and sales strategy for the company

Who we are looking for:

• Highly independent: you take ownership of challenges, researching and recommending solutions and driving execution
• Results Driven/Commercially minded: you excel with a quota and are motivated to exceed your monthly, quarterly and yearly goals
• Interpersonal skills: you thrive in a fast-paced team environment with high performance standards
• ‘Can-do’ attitude: you bring a strong desire and drive to tackle complex problems
• Broad perspective: you can see the big picture while staying detail-oriented

What you will need:

• 2-4 years of sales, growth, user acquisition/retention, success and/or implementation management experience in technology organizations serving US healthcare organizations, specifically dealing with the providers or clinic users
• Strong project management and organization skills, with demonstrated experience delivering results across multiple workstreams and projects at once
• Track record with metrics of exceeding sales goals, MBO’s, quotas etc, (within Healtech and provider/user customer expectations is a bonus). Success in positively impacting KPIs, monthly and quarterly team metrics while maintaining a strong commercial mindset 
• Proven experience driving customer adoption and utilization and deploying customer success best practices
• Ability to travel at roughly 5% of the year 
• Share Vim values: win as a team, obsess over purpose, integrity, ownership, going big and positive energy and enthusiasm
• Possess outstanding interpersonal and communication (written and verbal) skills that allow you to quickly and authentically connect to colleagues and customers
• Located in the NYC Metro area with the ability to work a hybrid schedule out of our beautiful offices located in Chelsea Manhattan

Nice to have

• Solid knowledge of the health information technology landscape as relevant for working directly with healthcare providers
• Applied experience with analytics regarding customer success and product performance
• EMR/EHR system experience preferred

Compensation and benefits: 

• Salary Range: $90,000 - $120,000K
• Equity Compensation: Stock options subject to the company policy and board of directors approval
• Benefits: Health, Dental, Vision, Flex time off
• Must work out of the Vim NYC office two-three days per week

Some more about us

Some more about us: Our highly talented and dedicated team is currently remote in the US, with our R+D team located in Tel Aviv. We are backed by leading investors including Sequoia, Great Point Ventures, Optum Ventures, and large BCBS payer venture arms. Our customers include some of the largest and most progressive health plans in the country as well as premier physician-led healthcare organizations.

Vim is a place where team members thrive and grow. We’re a progressive and inclusive meritocracy. Bring your unique background and experience, and join us in the journey. 

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