Growth & Reals Specialist

About the job
**Candidates must be located in or near Denver, Colorado and willing to commute to our office monthly.**
About the Role
We are looking for high energy, results driven individuals who pride themselves in going above and beyond to help customers get the most out of their investment in OrthoBanc's Account Management solution. The Growth and Renewals Specialist is responsible for the customer relationship, including support and issue resolution, account management, and ensuring the practice realizes the value of our solutions.
At the center of this role is a heart for the customer. You should have a strong desire to build meaningful relationships with our clients and should always act with integrity to support their business needs. You will also encourage and be rewarded for practice upgrades to the full OrthoFi Revenue Cycle Management solution. Our team members are extremely self-motivated, collaborative, love a challenge and are able to be successful in a fast-paced, ever-changing environment.
Responsibilities

• Meet/exceed quarterly renewal goals through strong customer relationships and outstanding communication.
• Negotiate offerings with existing customers to ensure customer retention.
• Proactively engage customers and work to resolve any issues with OrthoBanc services.
• Manage account portfolio and increase growth.
• Understand customer needs and identify sales opportunities.
• Operate as a positive influence and informal leader across the organization to provide insight
• into the practice experience and bring forward constructive ideas to improve our service.

Desired Skills and Experience

• 5 years of experience in sales, customer success, or account management.
• Bachelor's degree preferred; or equivalent experience required.
• Effective problem solver that can work cross-functionally to mitigate issues and manage escalations.
• Track record of building consultative relationships with a high degree of follow-through and integrity.
• Prior experience leveraging a CRM tool to track and manage customer relationships.

What's in it for you...

• Full medical, dental, and vision benefits with 100% employer paid options
• 401(k) match
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home or in the office
• Employer HSA contribution
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Company sponsored premium subscription to the Calm app
• Vendor discounts

Compensation: $50,000 - $60,000 base, and commission potential earnings up to $25k
Who We Are
OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We're looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people's lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent
achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!
Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.
By focusing on DEI, we are working towards our mission of connecting more patients with quality
orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially "seek diversity," and "do what's right.""
OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Build these skills listed on the job description or by the job poster.
SAP Controlling (CO)
Sales Processes
Employee Benefits
Customer Relationship Management (CRM)
Customer Success
Compensation
Renewals
Customer Retention
Subscriptions
Financial Management
Employer-provided
Pay range in Denver, CO
Exact compensation may vary based on skills, experience and location
Base pay range
$50,000.00/yr - $60,000.00/yr
Featured benefits
Employer-provided
Medical insurance, dental insurance, vision insurance, and 401(k)