GTM Lead

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a primarily remote company ambitious and collaborative team that gathers together every few months. As we grow we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you come join us!

As the founding member of a new team at Mangomint you'll own the launch of an exciting new product from selling and onboarding to supporting customers once they're up and running. This is a ground-floor opportunity to own the customer relationship end to end from first conversation through setup adoption and ongoing support.

You'll guide interested customers through a largely self-serve product experience stepping in wherever they need you and you'll be close to the customer in a way few roles are. Because this is a brand-new motion there's no finished playbook you'll help write it.

Note: This is an individual contributor role not a people management position. As the founding member of this team you'll operate with a high degree of ownership and autonomy while helping define the playbook shape the customer journey and lay the foundation for how this function grows over time.

In this role you will:

• Sell an exciting new product to customers guiding them through a largely self-serve experience

• Onboard new customers and help them get the most out of the product

• Answer questions overcome objections and provide ongoing support once customers are up and running

• Own the customer relationship end to end from first conversation through adoption

• Surface what customers want and where they get stuck

• Work directly with our engineers to shape what gets built next

• Help define the motion from the ground up building the playbook as you go

• Experience working in a SaaS company ideally in a customer-facing role where you've sold to onboarded or supported customers

• Experience in a startup or other fast-paced environment where you've had a high degree of ownership autonomy and cross-functional collaboration

• A high-agency high-drive generalist who can't help but solve the problem in front of you

• A fast learner who's comfortable wearing many hats

• A track record of growth wherever you've landed your background probably doesn't fit neatly into one box and that's the point

• A strong understanding of sales the customer and the broader business enough to operate across all of it

• A first-principles thinker who'd rather figure it out than follow a script

• Someone energized by ambiguity who wants to help write the playbook rather than have one handed to them

• Health dental vision life & LTD insurance

• Generous monthly wellness budget for gym memberships yoga etc.

• Premium subscription to the Calm app & One Medical membership

• Flexible PTO

• 401k plan available (no matching)

• Employee stock option program

What We Do

We offer everything salons and spas need to power their business from booking payments automations and more. We are already the highest-rated software in the industry with thousands of customers in the U.S. and Canada.

Why Work With Us

We’re a primarily remote company ambitious and collaborative team that gathers together several times a year. As we grow we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you come join us!