Guestworks Ops Coordinator

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Revenue at Vacasa

We’re the optimizers. We dig into the data to build a foundation for smarter decision-making. We’re driven, curious, and focused on achieving results that speak for themselves.

What we’re looking for

The Guestworks Operations Coordinator is a full-time role that aids both external customers (guests and owners) and internal personnel. For our internal personnel, the Guestworks Operations Coordinator is responsible for partnering with key stakeholders to ensure the operational success of the program.

The Guestworks Operations Coordinator will also provide assistance to time-sensitive matters for our in-house guests and owners. They will troubleshoot inquiries from guests and owners over the phone or via SMS. They will create cases and communicate directly with owners and/or vendors to resolve guest inquiries.  

The Guestworks Operations Coordinator will work with key stakeholders to solve operational issues and outline the suggested process improvements as necessary.

What You’ll Do:

• Help source housekeepers, Local Hosts, and photographers in new areas of business
• Ensure a good onboarding process for owners by scheduling photos and sending Guestworks locks when applicable
• Respond to and resolve escalated guest inquiries sent to the team
• Respond to and resolve all escalated owner concerns as they relate to operations within the Guestworks program
• Approve vendor invoicing when applicable
• Help develop processes and procedures as needed to ensure the success of the program as it relates to operations
• Complete other assignments as directed
• Ensure the success of Guestworks and its customers from an operational perspective
• Provide scheduled on-call and after hour support 

What You’ll Need:

• Reliable internet connection, must meet a minimum of 50 mbps 

Skills and Qualifications: 

• 1-2 years of customer service experience in a customer-facing role
• Ability to demonstrate professional phone and email etiquette
• Proficient writing skills
• Self-starter with a go-getter attitude
• Exemplary interpersonal skills
• Ability to multitask in a fast-paced environment
• Project management
• Must exhibit problem-solving and a service mentality

Working conditions

Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

You’ll be working in your home office setting. We hold virtual training sessions and weekly team meeting. Occasional offsite team meetings in your region or our HQ locations. Requires frequent, repetitive use of a computer, phone, and office equipment. Requires patient, professional communication with prospective clients, and the ability to build confidence with prospects.

Compensation

• $50000 - $55000 / year 

What you’ll get

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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