Guide

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. 
 
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve. 

IN A NUTSHELL… 

Guides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong. 

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA)  and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.  

WHAT YOU WILL BE DOING 

• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model. 
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration. 
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records. 
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS). 
• Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies. 
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance. 
• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands. 
• Maintain the cleanliness of the store on a daily basis. 

NETA MARKET ONLY 

• Will be required to work a hybrid guide role in where they can work in store or on delivery based on the business needs.   
• Responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork. 
• Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry. 
• Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary. 

EXPERIENCE AND SKILLS YOU’LL BRING 

Required 

• Age 21 or over  
• High School Diploma or equivalent  
• Valid Government-Issued Photo ID 
• Must be flexible regarding work schedule, including evenings, weekends, and holidays 
• 1 year in Retail or a related industry where customer service is critical 
• Constantly operating a computer and other office machinery 
• Strong attention to detail and ability to multitask and manage time effectively 
• Excellent communication and organizational skills 
• Ability to manage difficult situations and resolve in a timely and professional manner 
• Microsoft Office Suite proficient level  

NETA MARKET ONLY  

Class D Driver’s License 

Must present a current DMV printout with none of the following violations: 

• Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years 
• Two or more other moving violations and one at fault accident in the last three years 
• Two or more fault accidents in the last three years with no moving violations 
• No more than 3 moving violations or chargeable accidents in the past 

Preferred 

• Experience in the Cannabis industry 

PHYSICAL REQUIREMENTS 

• Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift 
• Ability to assist with lifting stock and materials 
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift 

NETA MARKET ONLY 

• Must be able to remain in a seated position inside the vehicle for extended periods  
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle  
• Ability to bend in repetitive motion 

YOU WILL BE SUCCESSFUL IF YOU… 

• Are self-motivated; micro-managing isn’t fun for anyone 
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done 
• Can work fast and be flexible; our industry is always changing 
• Play nice with others; we collaborate with each other a lot 
• Think creatively; sometimes, the “traditional” solution isn’t the best one 

WHAT YOU GET 

• Employee discount 

• 401k enrollment 
• Pet Insurance 
• Tuition Reimbursement Programs 

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES 

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. 

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. 

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility 

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. 

DISCLAIMER 

Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time.  Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.