GV Manager

Role Purpose

GV Manager leads daily operation of GV Client Service team members. Ensures activities are performed according to contractual commitment and Service Level Agreements and in alignment with the business strategy.

Leverages associates' engagement and positive client experience.

Function

GV Manager ensures adherence to internal processes and country specific legal requirements, drives global and local transformation projects and continuous improvement. GV Manager role models company values. Creates cooperative environment across departments and functions.

Key Responsibilities

• Ensures KPIs delivery (NPS, associates' turnover, financial targets, productivity, revenues...) as well as operational delivery (overtimes, vacation management, HO, DPC, DPP...)
• Is responsible for leadership and functional skill development of team members, promotes knowledge-sharing
• Plans and allocates resources efficiently, utilizes capacity of associates also with regards to improvement projects
• Actively uses Standout to drive associates' performance and engagement
• Improves business processes and procedures to enhance speed, quality, efficiency and output
• Nurtures clients' relationships (change requests, escalations, NPS

Skills and Relevant Work Experience Required:

• Business acumen, leadership skills, change and improvement agent, builds effective relationships
• English language B2
• People leadership experience and client experience

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.