GWS Support Engineer

Overview of 66degrees

66degrees is a leading Google Cloud Premier Partner. We believe that engineering takes heart. Focusing exclusively on Google Cloud, we help our clients achieve the most innovative and disruptive transformations in their industries.

66degrees is dedicated to providing our employees with a challenging and exciting work environment without forgetting to have some fun along the way.  Let's get you here.

Overview of Role

66degrees is looking for smart, energetic, and personable technology professionals for the Google Support Engineer role. 66degrees’ Google Support Engineers enable a wide range of companies to collaborate using Google Workspace and other leading IT tools. We are looking for someone with a solid base of fundamental technical skills and aptitude with 1-3 years of experience who is looking to grow their career in the field. 

Responsibilities

On a daily basis, a Google Support Engineer might create routing rules and set up email flows, conduct technical training sessions with clients, and implement security practices, primarily using the Google Workspace suite of services. Overall, Google Support Engineers are responsible for the critical services, tools, and processes that many leading-edge companies rely on to succeed.

• Implementing, maintaining, and training clients on the Google Workspace suite of products and services
• Supporting our clients in a timely manner with passion and integrity
• Configuring email routing, servers, and security policies, typically within a Google Workspace environment
• Managing and responding to help desk tickets and escalating where necessary
• Providing desktop and server support via email, phone, and over Google meet
• Troubleshooting network connectivity and hardware issues
• Training and empowering clients’ technical personnel
• Performing technical discoveries
• Assisting with Google Workspace migrations 

Qualifications

• 1 - 3 years of experience in technical support roles, supporting clients in time-sensitive situations
• Experience working with support ticketing systems (Jira service desk, Zoho Desk, Zen Desk).
• Ability to configure servers, networks, hardware, and software
• Understand DNS and end-to-end email flow
• Experience with Software as a Service (SaaS)
• Ability to work autonomously as well as collaboratively
• A knack for identifying and implementing process efficiencies
• Completion of Google Workspace Admin Fundamentals a plus, but not required
• Familiar with MS Active Directory, MS Exchange, MDM, SSO, and LDAP configuration.
• Familiarity with Google Workspace and Workspace legacy syncing tools a plus, but not required
• Must be willing to work US hours.

• Programming languages (Python, Javascript, etc.) as well as familiarity with API programming, preferred.
• Experience with sales process management and/or CRM Systems (Zoho, Salesforce, Sugar, MS CRM), preferred.
• Google Professional Collaboration Engineer certification or equivalent a plus. 

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class