Hacker Success Project Manager

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.

Bugcrowd is looking for a passionate, organized, and self-motivated individual to join our team as a Hacker Success Manager. Note this is not a management position. 

A strong candidate for this role is adept at developing novel solutions to big challenges, a natural curiosity for determining how-things-work, and an inherent interest in learning about business needs and objectives, new technologies, and innovative project management methodologies or processes.

The role will develop projects to bolster activity and the reputation of the Bugcrowd platform as a home for hackers. Using data driven metrics internally as well as sentiment analysis from external sources you should have a “get it done” attitude with a critical eye for process development and implementation of automation to streamline tactical initiatives into strategic themes as well as policy expansion and refinement.

Primary Role Responsibilities:

• Coordinate the hacker experience for the masses by managing all aspects of private program launches + maintenance. This includes working with customers to ensure their programs are a success for both them and our researchers
• Work with Bugcrowd customers to represent the researcher in escalations. Be an advocate for those who may not be able to voice their thoughts
• Represent Bugcrowd and be a part of the Support Team, helping out our researchers on the platform succeed
• Manage and push forward projects that benefit our researcher community
• Work with our Finance team to process weekly reward payments
• Plan, manage, represent at, and execute researcher events at conferences across the country with an emphasis on DEFCON in Las Vegas
• Actively participate in growing the companies' features + offerings to both researchers + customers. Always be a team player + collaborate across the company
• Travel for events may be required

Desired Skills & Experience:

• 1-2+ Years of Experience - BA/BS Preferred
• Maniacal attention to detail and proven ability to create simple, sustainable and organized processes
• Outstanding follow-through, self-directed, and highly motivated with a strong sense of urgency
• Strong time management skills and ability to make judgment calls
• Excellent written and verbal communication skills
• Great attitude with the desire to be a key player on a strong team in a fun, fast-paced work environment
• Entrepreneurial spirit with a passion for security and/or start-ups
• Experience using Salesforce.com, Microsoft Word, Excel and Powerpoint
• Strong desire to learn from and contribute to an awesome team
• A strong understanding of Hacker culture, information security professionals, students and hobbyists – what motivates and engages researchers in the context of bug bounty platforms. 
• Experience with Agile, Scrum and/or, Jira is a plus (not required)
• Excellent written and verbal communication skills
• Ability to digest data sets and sentiment into business impact narratives
• Knowledge of common security vulnerabilities in the OWASP top 10
• Experience with process and/or workflow automation development
• Ability to act decisively, independently, and confidently across a wide variety and range of circumstances and situations

Compensation

The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs. 

At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position of Hacker Success Project Manager is: $81,000-$105,100 USD.

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Culture

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Disclaimer

Apply at: https://www.bugcrowd.com/about/careers/