Hardware Failure Analysis Technical Program Manager

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Block Hardware team is looking for a full time employee to join the Product Design Team. You will manage our product quality requirements and metrics via our Early Field Failure Analysis (EFFA) program. You will project manage and perform hands on failure analysis (FA) tasks on field returns for all hardware programs.
We are looking for a dedicated Failure Analysis Technical Program Manager who has a passion for building scalable processes, as well as the hands-on skills to carefully disassemble returned hardware and document their findings. You will set up failure analysis plans, executing those plans including product disassembly, as well as monitoring field returns for new issues on an ongoing basis. You will drive quality investigations that require technical problem solving and data analysis. You will report directly to the HW Field FA Lead and also work with the cross-functional team to understand field performance and prioritize new issues. You will work with mechanical and electrical design engineers, quality engineering, product management, data analysis, operations, logistics, and engineering program managers.
You will:

• Perform hands-on triage to reproduce reported issues on all field returns and coordinate further FA with relevant engineering team
• Apply knowledge of engineering and manufacturing to drive containment and corrective action implementation into production, design, firmware
• Coordinate and execute Failure Analysis test plans for special capture FA projects
• Document detailed FA steps and findings identifying root cause
• Prioritize based on severity, incidence, and impact of each failure mode
• Align with engineering peers and leadership on improvement priorities and urgency
• Provide feedback in issue reviews to determine next steps and ensure product performance, manufacturing and design issues are identified and risks mitigated
• Summarize warranty trends and findings in regular reports for cross-functional distribution as part of overall objective of implementing learnings from previous field issues into the next gen design

Qualifications

• 2+ years experience in quality engineering or quality program management
• Thorough understanding of how to identify and root cause common mechanical and electrical failures in consumer electronics
• Strong organizational skills and excited to work through complex issues that may not have an established process
• Comfort handling sensitive electronic components
• Strong desire to establish good working relationships within cross-functional teams
• Views every failure as an opportunity to enhance our products
• Experience using hardware lab equipment (optical microscope, multimeter, etc)[Bonus] Familiarity with: Snowflake, Jira, Looker, Solidworks, Altium
• [Bonus] Can read electrical schematics

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $125,600 - USD $153,600
Zone B: USD $119,300 - USD $145,900
Zone C: USD $113,000 - USD $138,200
Zone D: USD $106,800 - USD $130,600
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We've noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @ block.xyz , @ squareup.com , @ tidal.com , or @afterpay.com, @ clearpay.co.uk .
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.