Hardware Implementation Engineer

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

We are seeking an experienced Hardware Implementation Engineer. You can work remotely from the UK, Ireland or Germany or from one of our offices - London Heathrow, Bads Hersfeld or Dublin.

What's exciting about the role

Main responsibilities

• Support customers with hardware technical guidance
• Support customer role outs and customer related field issues for new product introduction
• Support regional software teams with hardware technical guidance
• Support regional software development teams for new product introduction
• Provide onsite customer support when required
• Support hardware engineering sustaining efforts for fielded product
• Support operational teams with field related hardware swaps
• Support operational teams with hardware technical guidance
• Evaluate Verifone’s hardware customer support processes to find ways to improve it
• Write technical documentation advising customers of hardware change management
• Recommend technology that can enhance Verifone’s hardware products
• Stay apprised of industry trends, news, and advancements, especially in assigned region

Skills and Experience we desire

• University Degree or equivalent with at least 8-years’ related experience as a Hardware Engineer 
• Strong interpersonal skills to facilitate decision-making across the Marketing, Sales, Logistics, Manufacturing, Sourcing and Finance organizations
• Solid problem-solving and analytical skills with willingness and ability to challenge assumptions drive change and improvement
• Strong communication skill, both oral and written, including effective negotiation skills 
• Strong knowledge of payment industry regulatory standards including, PCI and EMV
• Strong knowledge of regional regulatory requirements for product importation and deployment
• Strong knowledge of Android hardware and operating system technology
• Should have the following skill sets: persuasion, supervisory, active listening and learning, communication, critical thinking, analytical thinking, judgment, and decision making, reading comprehension, project management, mathematics, time management, presentation, and operations analysis

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.