Hardware Support Engineer - Robotics

Location: Greater Chicago, US

Travel Commitments: 75%

Rapyuta Robotics is hiring a Hardware Support engineer as part of our US operations team. The operations team you will be assigned to works with internal sales, product development, and customers to devise and implement the best possible solution to ensure the total success of installation, integration, and operations of robots in a customer's logistics facility.

To drive the robotics revolution, we are looking for talented, motivated, and daring people who are willing to take on difficult challenges.

The Hardware Support Specialist will be joining our L1 support team who are the first-responders to operational issues.

Responsibilities

• Perform RCA of hardware failures
• Design custom peripheral attachments for robots
• Perform onsite hardware maintenance on robots
• Provide support, maintenance, and training to customers to ensure stable operations of the installed robotics system
• Communicate with internal members and vendors to resolve operational issues
• Collect and analyze quantitative and qualitative operational data about the product and make suggestions for improvement
• Create and maintain operations manuals and promote service quality improvement

Requirements

• A bachelor's degree in mechanical engineering, mechatronics, or similar field
• 3+ years of experience as an operations engineer, field support engineer, mechatronics engineer, or similar role
• Experience with mechanical design using 3D CAD
• Good knowledge and understanding of Mechatronics
• Strong understanding of electrical and electronic systems
• Programming experience with embedded systems
• Experience with industrial robots
• Experience with soldering
• Ability to troubleshoot mechatronics issues using oscilloscopes, multimeters and mechanical tools
• An obsession with delivering a high-quality product and service to customers
• Ability to independently operate under high pressure, emergent situations
• Excellent communication skills (both written and verbal)
• Ability to interface effectively with remote engineering team members to ensure timely resolution of operational issues

Benefits

• Competitive salary
• Stock options
• International working environment
• Cutting edge technology