HBC Account Manager

WHAT THIS ROLE IS AND HOW YOU'LL CONTRIBUTE:

Hallmark Business Connections is a subsidiary of Hallmark. We play a critical role in bringing consumer insights to life in the business world. We help businesses build stronger relationships with their customers and employees by connecting with them in more personal, emotional ways. The business-appropriate products we create help make a difference in a world that could use a little more caring. We are a small, tight-knit and innovative team and we strive to cultivate a culture where personal and professional growth are the cornerstones of talent enrichment and retention.

Are you passionate about building and fostering relationships? Do you have strong account management, client interface and customer service skills? Are you organized, detail-oriented and capable of producing professional results within tight deadlines? Are you adept at handling multiple clients, issues, or projects simultaneously?

Hallmark Business Connections is looking for an Account Manager who strives to provide high quality service to our clients, while helping to achieve our growth goals. The Account Manager will work as part of a team and directly support Account Directors in the development and ongoing support of key client relationships.

The Account Manager will set up new accounts and launch new programs across our product solutions. They will keep abreast of client activity, ensure account retention and growth, manage communication with clients, proactively anticipate client needs, manage complex issues, and serve as an ambassador of the client's needs. The account manager will work closely with other HBC departments to adhere to all client requirements and schedules. Critical to success is the ability to establish credibility while relying on expertise of others and developing collaborative relationships with cross functional partners.

ADDITIONAL DETAILS:

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• Bachelors degree
• One to three years experience in customer service or account management.
• One to three years experience working with Microsoft Office (Word, Excel, PowerPoint).
• Ability to travel for work, up to 30% of comparable work hours. This includes short notice travel.

PREFERRED QUALIFICATIONS

Your resume and application will stand out if you have:

• Experience working with Fortune 1000 clients and large multi-million-dollar projects or contracts.
• Experience in working with a cross functional team to solve operational challenges.
• Experience working with demanding clients, including Sr, level budget owners.
• Knowledge of marketing, strategy, and customer experience industry.
• Experience in direct marketing, print production and mailing, digital technical solutions, and creative agencies.
• Knowledge of the greeting card industry, especially the use of greeting cards in a business customer relationship management.
• Knowledge or proficiency in Salesforce Cloud products, including Sales Cloud, Marketing Cloud, and Commerce Cloud.
• Strong communication skills (verbal and written).
• Well-organized, detail-oriented, and capable of producing professional results within tight deadlines.
• Strong account management, client interface and customer service skills.
• Strong analytical skills.
• Adept at handling multiple clients, issues, or projects simultaneously.
• Self-motivated, creative, and flexible.
• Proactive and motivated with a strong sense of urgency and desire to grow.
• Forge strong integrated working relationships with internal teams and external partner.
• Works well as an individual contributor and within a team environment.

Now's your chance to join our team-just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

Hallmark Business Connections is a subsidiary of Hallmark. At Hallmark Business Connections, we're a small, innovative, tight-knit team and we strive to cultivate a culture where personal and professional growth are the cornerstones of talent enrichment and retention. Pursuing internal opportunities is a great way to leverage your experience while reaching higher or branching into a new area.

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)