HCM Client Implementation Analyst

As a Client Implementation Analyst at ContinuumCloud, you will provide training and consultative services to new clients which will ensure the successful configuration, management, and implementation of our unified HCM product e3 within their organization. This position will work independently and cross-departmentally to ensure configurations are completed timely, accurately, and satisfactorily to the client. You will approach challenges as opportunities, identifying and communicating suggestions for improvement to your leadership team. This role will build valuable relationships with both our clients and internal partners, while focusing on making both organizations successful.

Who We Are

ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, an HR & Payroll system, powered by DATIS HR Cloud, as well as a Patient Engagement Platform, powered by CaredFor. Through these products, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

Requirements

How you'll make an impact:

• Be an e3 champion, maintaining knowledge of existing and new functionality and compliance changes
• You'll be the initial contact for all new clients stakeholders to begin needs assessment, data collection, the configuration of systems, training, and processing of the first payroll on e3
• Partner with client stakeholders and internal project managers to ensure that required data is collected, cleaned, and loaded to support the project timeline and provide a seamless transition for new clients
• Deliver a memorable client experience with every contact, professional handling every scenario
• Solve complex problems, drive change, and implement solutions
• Collaborate with your peers and our Engineering team to identify solutions or workarounds for complex scenarios

What you bring to the role:

• 2 years experience supporting or implementing HCM with emphasis on Benefits Administration software solutions and a thorough understanding of payroll practices, processes, and applicable tax laws
• Experience and understanding of benefits, payroll, General Ledger, and carrier feeds and their impacts on each other
• Experience training or public speaking
• Excellent analytical, problem-solving, prioritization, and multi-tasking skills

• Strong technical problem-solving skills, with an ability to troubleshoot complex application issues and identify gaps/discrepancies in data
• Passion for building strong relationships with clients and internal partners
• Ability to generate a sense of urgency and engage appropriate teams
• Skills to manage urgent issues to resolution in tight timeframes and competing priorities
• An FPC or CPP certification supporting your understanding of complex payroll scenarios is preferred
• Excellent written and verbal communication skills, with an emphasis on a positive tone, proper grammar, and spelling in English

Benefits

We care about the health and well-being of our team. We provide a comprehensive benefits package including:

• Multiple medical insurance options including a 100% employer-paid plan
• 401k plan with company match
• Company-funded Life, AD&D, and Disability Insurance
• Company-sponsored training and certification programs
• Open PTO program
• Company holidays include New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Day, and 2 Floating Holidays
• Parental Leave
• Perks in our offices include paid parking, an on-site gym, catered lunches, and healthy snacks

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.