HCM Configuration & Support Specialist (US Process)

Job description:

• The HCM Configuration & Support Specialist plays a key role in ensuring a seamless transition to the isolved HCM platform. '
• This role partners with the Operations team and leadership to facilitate a smooth conversion process from the client's previous platform. 
• The CSS coordinates transition activities, establishes project timelines, and supports Operations to meet conversion deadlines. 
• Additionally, they promote data quality, compliance, and standardization within system configurations and project deliverables, while fostering strong client relationships and setting performance expectations for ongoing support

Responsabilities:

• Collaborate with operations team members to set up and configure systems to meet project requirements and support efficient workflows. 
• Lead analysis sessions to determine effective time & payroll implementation designs that satisfy the customer's criteria. 
• Assist the Operations team with planning, organizing, and tracking configuration and integration projects to ensure timely achievement of objectives. 
• Serve as the internal resource responsible for overseeing all aspects of configuration and integration throughout the implementation project. 
• Manage ancillary add-on order submission, setup, and audit. 
• Maintain isolved system knowledge in implementation and integration techniques, tools, and services to meet business needs. 
• Follow procedures to ensure the quality, completeness, security, privacy, and integrity of data throughout the implementation process. 
• Communicate clearly and effectively with team members, vendors, partners, and management. 
• Meet with internal team members to define the current needs of the service them. 
• Coordinate and execute data integration processes, including API data feeds (180 and 360) between iSolved and external benefit carriers and administrators. 
• Diagnose and resolve technical and configuration issues for seamless API functionality, working closely with vendors and business teams to meet data and system needs. 
• Develop, test, and maintain data extraction and transformation solutions, upholding standards for data quality, security, and integrity across integration processes. 
• Manage data integration best practices. 

Skills and qualifications - Hard and soft skills: 

• TOOLS AND RESOURCES - Microsoft Office Suite, Zoho One, HRIS Software (isolved), Ring Central 
• Analytical Skills: Ability to analyze, interpret, and reconcile data sets with strong attention to detail. 
• Attention to Detail: Ensures accuracy in data mapping, testing, and documentation. 
• Problem-Solving: Demonstrated problem-solving abilities to address system issues and client needs. 
• Customer Service: Ability to deliver a high-quality experience for internal or external clients during system transitions. 
• Communication: Excellent verbal and written communication skills to support client interaction and training 
• Adaptability: Responds to changes in project scope or requirements with flexibility and professionalism. 
• EDUCATION: Bachelor’s degree in Business, Information Technology, Human Resources, or a related field (or equivalent professional experience). 
• 3+ years of experience in payroll implementation, system integration, or related HRIS/HCM system support. 
• Proficiency in data mapping, file transfers (API, SFTP), and system configuration preferred

PREFERRED SKILLS: 

• Technical Skills: Expertise in payroll systems, data integration and troubleshooting. 
• Ability to learn and master new payroll systems, tools, and software.