HCM Team Lead- Lifion

ADP is hiring a HCM Team Lead- HCM
We're looking for an exceptionally talented and thoughtful Client Service Lead to join Lifion by ADP, to help our clients adopt our revolutionary new suite of products to manage human capital across the globe.
At Lifion by ADP, you'll work with a passionate and innovative team of engineers, product managers, and designers in a fast-paced, user-centric environment. The right candidate will bring enthusiasm, invention, and fearlessness to the role, coupled with a strong desire to solve problems with our clients in mind.
Responsibilities:

• Drive adoption for a portfolio of clients, through analyzing, planning, managing, and delivering on change management activities
• Act as a trusted business partner for clients through the duration of their time as a Lifion client
• Identify bottlenecks and improvement opportunities in Lifion's product and the client success process and work with other internal teams to rapidly find solutions
• Become an expert in the Lifion product offerings to be able to address client issues and provide "white glove service" to our customers
• Work with customers to identify and troubleshoot issues within the Lifion products and applications
• Work with product and support teams to identify potential "at-risk" clients to address issues and minimize churn
• Provide updates to various parts of the internal organization on existing client base status and overall client base health
• Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, support, and product teams
• Analyze and monitor customer data to draw insights and optimizations with the goal of communicating those findings to the customers
• Develop and maintain a deep understanding of customers' business drivers, to steer program activities to align with those initiatives

Qualifications:

• Strong empathy for customers and their success
• Excellent organizational skills
• Cross organizational program/project management experience
• Excellent presentation skills, with proficiency in developing and delivering training content
• Experience in training adult learners on new technology or applications
• Proactive, positive, self-starter, and team player with a love of continually improving the processes around you
• Ability to work in a team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function
• Capability to communicate brand/products effectively and clearly both cross-functionally and externally (customers) over multiple mediums
• Track record of working in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer's ROI with your services
• Ability to digest complex data and regurgitate it back to customers in a manageable and concise way
• Demonstrable success in thinking strategically, and executing tactically while providing consistent and high-level customer satisfaction and retention in a fast-paced environment
• Experience using SFDC (or similar CRM) and Customer Success Analytics platforms such as Gainsight or Totango are a plus
• Knowledge of Software Development Life Cycle (SDLC), a plus

Requirements:

• B.A./B.S or equivalent in experience is preferred.
• Have worked within the capacity of HRIS, HRBP, Learning Coordinator, Payroll, and/or HR Systems. A background in HR (or L&D)/Technical Lead or Program Manager is ideal
• 5+ years of experience in B2B environments with a preference for customer success, technical account management, implementation, or consulting background
• Enthusiasm for Human Capital Management and making clients successful is a must! Occasional travel for in-person customer meetings

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more
For New York, the range for this role is: $54,800- 111,400 / Year
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