Head, Collections

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head, Collections in India.

This is an exciting leadership opportunity for an experienced collections professional to shape and drive the collections strategy of a fast-growing financial services organization serving small businesses across multiple markets. In this role, you will oversee collections operations, optimize recovery performance, and lead cross-functional initiatives that balance commercial outcomes with exceptional customer experience. Working closely with teams across operations, risk, compliance, finance, legal, product, and data, you will play a critical role in strengthening portfolio performance and operational efficiency. The position offers significant strategic influence, team leadership responsibilities, and the opportunity to build scalable processes in a dynamic, technology-driven environment. If you are passionate about collections, data-driven decision-making, and leading high-performing teams, this role provides a platform to make a lasting impact.

• Lead and develop a growing team of collections managers and specialists operating across multiple locations, fostering a culture of accountability, performance, and continuous improvement.
• Define and execute the collections strategy across various lending and credit portfolios, ensuring optimal recovery outcomes while maintaining fair customer treatment and regulatory compliance.
• Collaborate with senior stakeholders across operations, risk, compliance, finance, legal, product, and data functions to align collections initiatives with broader business objectives.
• Drive process improvements, automation initiatives, and operational efficiencies to enhance both customer experience and collections performance.
• Oversee relationships with external debt collection agencies, monitor performance, evaluate partnerships, and identify opportunities for improvement.
• Leverage data, reporting, and analytics to monitor portfolio performance, identify trends, support decision-making, and drive measurable results.
• Establish and track key operational metrics, including recovery rates, KPIs, KRIs, SLAs, forecasting, budgeting, and resource planning.
• Support talent development initiatives by partnering with people teams to attract, develop, and retain top collections professionals.
• Promote a customer-centric collections philosophy that balances effective recovery strategies with empathy, vulnerability awareness, and industry best practices.

Requirements

• Extensive experience leading collections operations within consumer lending, SME lending, banking, fintech, or related financial services environments.
• Strong expertise in collections, recoveries, and portfolio management, ideally including unsecured and government-backed lending products.
• Proven track record of designing and executing successful collections strategies that improve recovery rates while maintaining positive customer outcomes.
• Demonstrated leadership experience managing teams, setting strategic direction, and delivering results in fast-paced, evolving organizations.
• Experience working with outsourced collections providers and third-party debt collection agencies.
• Deep understanding of collections-related risks, regulatory requirements, and mitigation strategies.
• Strong analytical and data-driven mindset with experience using performance metrics, forecasting models, budgeting, and operational reporting.
• Ability to collaborate effectively with product, technology, and data teams to influence systems, processes, and customer journeys.
• Excellent communication, stakeholder management, and change leadership skills.
• Experience in fintech, digital banking, or high-growth technology-driven organizations is highly desirable.
• Positive, adaptable, and innovative approach with a passion for developing teams and driving continuous improvement.

Benefits

• Competitive salary package.
• Flexible remote-first working environment with the ability to work from home within your country.
• Opportunity to work from another country for up to 90 days per year.
• Comprehensive self and family health insurance coverage.
• Term life insurance benefits.
• OPD (Outpatient Department) healthcare benefits.
• Mental wellness support programs.
• Dedicated learning and development budget.
• Work-from-home setup allowance.
• 15 days of privilege leave annually.
• 12 days of casual leave annually.
• 12 days of sick leave annually.
• 3 additional paid days for volunteering or learning and development activities.
• Employee stock options.
• Collaborative, inclusive, and diverse workplace culture.
• Opportunities for career growth within a rapidly scaling international organization.