Head, Digital Engagement & Entrenchment

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Are you passionate about creating exceptional client experiences through the power of data, insights, and innovation? Do you thrive in solving complex problems, collaborating with cross-functional teams, and delivering measurable impact for both clients and the business? If so, this role is your opportunity to redefine digital engagement and lead transformative change in how we connect with our clients.

As the Head of Digital Engagement and Entrenchment, you will be responsible for defining the vision for digital engagement and building a culture of client-centric experimentation. By leveraging behavioral insights, advanced analytics, and a test-and-learn approach, you will craft and deliver meaningful, personalized experiences that delight clients and drive commercial growth.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce, Information Technology, Informatics, Digital Marketing

Experience Required
Business Enablement
Business & Commercial Banking

7-10 years experience in leveraging data and insights to design and deliver personalized client engagement solutions, with a proven ability to detect patterns, interpret behavioral trends, brainstorm innovative ideas, and make data-driven decisions to drive measurable impact for clients and businesses.

7-10 years experience in leading cross-functional teams to deliver impactful solutions, managing diverse skill sets and working styles to achieve strategic goals. Experience in end-to-end solution delivery, including hypothesis development, experiment design, testing, and scaling successful outcomes.

3+ years experience in managing high-performing teams and fostering a culture of collaboration, resilience, and client-centric innovation. Proven ability to effectively communicate a compelling vision, manage stakeholder relationships, and influence decision-making across multidisciplinary teams.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Directing People
• Embracing Change

Technical Competencies:

• Change Management (HR)
• Coaching and Mentoring Development
• Knowledge Management
• Operating Systems Security
• Project Administration Skills
• Project Management (Project Mgmt)
• Stakeholder Management