Head of Account Management NorthAm - Wise Platform

Wise is a global technology company building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country spending abroad or making and receiving international payments Wise is on a mission to make their lives easier and save them money.

As part of our team you will be helping us create an entirely new network for the world's money.
For everyone everywhere.

More about our mission and what we offer.

We’re looking for an exceptional Head of Account Management to join our fast-growing Wise Platform team in North America. This is a unique opportunity to shape the future of account management at Wise grow and scale a high-performing team and transform how millions of customers experience international payments through our partnerships with companies like Morgan Stanley Ramp Mercury Melio Gusto Hubstaff and Brex.

This isn’t a traditional account management role. It’s for someone who thrives on solving challenges scaling operational excellence and unlocking growth opportunities for our partners and customers.

Here’s how you’ll be contributing:

• Lead Grow and Develop the Team: Build and scale a high-performing Account Management function for North America. Define the strategy set clear targets and recruit coach and mentor team members to ensure they develop into impactful account managers.

• Shape the AM Function: Establish proper account management practices behaviors and processes to drive consistency and excellence. This includes creating frameworks for tracking and building KPIs with each partner implementing account plans and driving measurable results.

• Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America. Partner with your team to identify upsell and cross-sell opportunities resolve commercial and technical blockers and maintain strong relationships with key stakeholders.

• Be a Hands-On Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges. Join key meetings guide strategic conversations and roll up your sleeves to ensure the success of critical initiatives.

• Champion Partner Success: Advocate for the needs of our partners internally collaborating across product engineering legal compliance and delivery teams to prioritize features and solutions that drive value for partners customers and Wise.

• Foster a Collaborative Culture: Build a team culture that reflects Wise’s values focusing on accountability customer-centricity and continuous improvement.

   

• Experience Requirements: 8–10+ years of professional experience in Enterprise Account Management or Enterprise Sales with 3–5+ years of proven success scaling mentoring and leading high-performing commercial teams.

• Domain Expertise: Deep foundational experience within Fintech Payments or Banking. You must be highly comfortable navigating SaaS models and API-first technologies possessing the ability to talk technical architecture just as fluidly as commercial terms.

• Proven Leadership: 2-5 years of experience scaling and leading high-performing account management teams with a strong focus on mentoring and developing talent. Fintech or payments experience is a plus.

• A Track Record of Growth: Demonstrated success in managing and growing accounts to drive significant revenue increases with expertise in building strong relationships across stakeholders like CEOs compliance technology and innovation teams.

• Operational Excellence: Experience implementing scalable account management practices defining KPIs and establishing processes to ensure consistent and measurable results.

• Hands-On and Collaborative: You’re not afraid to roll up your sleeves and join partner calls listen to feedback and collaborate on solutions. You thrive in a fast-paced environment and inspire others to deliver their best.

• Exceptional Coach and Mentor: A passion for developing others. You have experience guiding and enabling account managers to grow their skills navigate challenges and take ownership of their work.

• Customer-Centric Mindset: You prioritize the needs of customers and partners ensuring their success while balancing the objectives of the business.

• Creative Problem Solver: You find solutions even when things are blocked navigating complexity to deliver results for customers partners and Wise alike.

   

This is a hybrid position located in Austin Texas and not fully remote (minimum 3 days at office). 

Why Join Us?

At Wise this isn’t just a job—it’s a mission. As Head of Account Management for North America you’ll play a pivotal role in shaping the future of the team establishing a foundation for growth and helping your team unlock their full potential.

You’ll have the autonomy to build and scale the AM function drive growth with world-class partners and develop processes and behaviors that set the standard for account management excellence.

If you’re passionate about building teams leading by example and driving customer-focused growth we’d love to hear from you.

Interested? Find out more:

👋 Wise Platform: who we are what we do

👀 How we work: a practical guide

⚙️ The Wise Tech Stack 2022 Edition

For everyone everywhere. We're people building money without borders  — without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

We're proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

What We Do

Wise is a global technology company building the best way to move and manage the world's money. With Wise Account and Wise Business people and businesses can hold 40 currencies move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011 Wise is one of the world’s fastest growing profitable tech companies. In fiscal year 2025 Wise supported around 15.6 million people and businesses processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are how we work and how we build. Everything we do is centred around creating a world of money that’s fast easy fair. And open to all. Everyone who works here owns a piece of Wise from the work they do to the stock they hold.

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