Head of Account Management - NAMER

• Lead and grow a team of Account Manager Leads and their respective teams in all phases of the selling process to achieve agreed-upon financial targets and performance metrics
• Develop and implement long term strategies and best practices to drive the future of the managed customer go to market motion for Dropbox
• Partner cross-functionally with Channel Sales, Acquisition, Customer Success, Engineering, Product and Marketing to develop and mature the end to end customer journey
• Drive motions to maximize customer satisfaction, retention, renewals, forecasting accuracy, and cross-functional collaboration
• Lead teams through pipeline creation, customer conversion and customer retention
• Drive operational excellence in the day-to-day management of the business including (but not limited to) forecasting, analytics, pipeline development, training, certifications, hiring, performance management, collaboration, teamwork, and best practice sharing
• Be the voice and champion of the customer to the product team and other cross functional organizations

• 8+ years of Sales experience with 2+ years leading Account Management organizations and a history of overachieving targets in a market leading technology organization
• Experience selling mid market- enterprise software in a highly competitive environment with a track record of success managing a sales organization within a fast paced and innovative technology company
• Experience managing direct people leaders and an ability to continuously increase operational effectiveness of teams, while recognizing opportunities for creating new systems, structures, and processes
• An analytical mindset with a background using CRM data to shape the direction and strategies of the organization
• Experience with indirect leadership, driving success across complex cross functional organizations
• A strong executive presence with experience and comfort working with C-level executives
• Experience in account management with a solutions focused selling approach to growing existing accounts
• Experience with both complex Enterprise and high volume sales motions (preferred)

For candidates hired in San Francisco metro, New York City metro, or Seattle metro, the expected salary/On-Target Earnings (OTE) range for the role is currently $345,600 - $406,600 - $467,600.

For candidates hired in the following locations: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington (outside Seattle metro) and Washington DC metro, the expected salary/On-Target Earnings (OTE) range for the role is currently $311,000 - $365,900 - $420,800.

For candidates hired in all other US locations, the expected salary/On-Target Earnings (OTE) range for this role is currently $276,500 - $325,300 - $374,100.

Range(s) is subject to change. Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).