Head of Business Operations

Title:

Head of Business Operations

Company:

Everest, Consultoría, Administración Y Back Office S De Rl De Cv (Inactive)

Job Category:

Operations

Job Description:

Objective:

• Actively participate in shaping the Mexican strategy as part of EvCan’s leadership team. Establish operational priorities that support the execution of those strategies.
• Improve EvCan’s employee experience as it relates to their interaction with our operating processes and systems environment.
• Improve efficiency across all departments by driving process optimization, automation, offshoring, and ensuring the right work is on the right desk.
• Ensure the highest standard of customer service by establishing service standards and managing day-to-day operations to meet and exceed those benchmarks.
• Create and institutionalize standard operating procedures (SOPs), training materials, and process workflow guides across the business.
• Collaborate across the organization inside and outside of Canada, ensuring alignment with the North American Operations team while leveraging tools and capabilities that already exist to drive Mexican priorities forward.

Responsibilities include but are not limited to:

• Business Operations Strategy: Develop an enterprise operations strategy for EvCan that supports the execution of the broader business strategy and aligns with the North American Operations architecture. Build consensus around the operations strategy and drive its execution by prioritizing key initiatives and effectively managing change with all stakeholders.
• Operating Environment, Efficiency & Customer Service: Create an operating environment that supports a top-tier employee experience. Drive initiatives across the operations portfolio to improve efficiency, productivity, and EvCan’s teammates’ ability to serve internal and external customers. Ensure a high degree of operational quality, resiliency, and compliance with Company and regulatory policies, rules, and regulations.
• Leadership, Training, and Development: Take an active leadership role across the organization by coaching, developing, and managing change with all stakeholders. Build a culture of continuous improvement where curiosity, challenging the status-quo, and iterative improvements are the norm. Ensure key processes are documented to enhance onboarding, cross-training, and building redundancies among the team.

Requirements and Qualifications:

• Minimum of ten to fifteen (10-15) years of progressive experience in Mexican commercial P&C insurance operations, including process improvement and change management. Sound understanding and use of financial and project planning, analysis, and reporting approaches, as well as familiarity with the Mexican market, distribution channels, and competitors.
• Demonstrated business and functional area excellence: extensive work experience and knowledge in multiple lines of business with a good understanding of customer and broker expectations and the operational processes needed to deliver.
• Collaborative with a team-based mindset. Excellent organizer and ability to prioritize the most important tasks. Ability to manage multiple projects and timelines across a variety of stakeholders to meet targets and deliverable dates.
• A bias for action with a high sense of urgency, strong work ethic, and drive for results. Intellectually curious, delving into problems and finding the best solution for the business. Ability to navigate ambiguity and effectively work in a changing environment.
• Exceptional oral and written communication with the ability to summarize business problems, recommend solutions, and concisely provide executive summaries to senior management.
• Experience with a wide variety of assignments around operational workflow including systems in underwriting, claims, finance, and other functional areas is an asset.
• An understanding of the Mexican regulatory requirements.
• Bilingualism (Spanish and English) is must
• Infrequent travel, including overnight or extended trips, in Canada and the US

Type:

Regular

Time Type:

Full time

Primary Location:

Mexico City, Mexico

Additional Locations: