Head of Client Portfolio, UKI

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

We are looking for a Head of Client Portfolio Manager to join the Astound Digital team.

In this role you’ll get to:

1. Strategic Leadership:

• Develop and implement the strategic vision for the Client Portfolio team, aligning with the company’s overall business objectives.
• Define and execute account plans to drive growth and profitability across strategic accounts.

2. Client Relationship Management:

• Foster and maintain strong, long-term relationships with key clients, acting as the executive point of contact and trusted advisor.
• Understand clients' business needs and challenges, and ensure our solutions meet their objectives.

3. Sales and Revenue Growth:

• Identify opportunities for upselling and cross-selling our services.
• Develop and execute strategies to achieve sales targets and expand our footprint within existing accounts.

4. Team Leadership and Development:

• Lead, mentor, and develop a high-performing Client Portfolio team.
• Establish performance metrics and regularly review the team’s performance, providing feedback and development opportunities.

5. Collaboration and Communication:

• Work closely with internal teams (e.g. Delivery, Product SME’s, Support) to ensure a cohesive approach to client management.
• Ensure effective communication of client feedback and market intelligence to internal stakeholders.

6. Project and Program Management:

• Oversee the delivery of strategic projects, ensuring they are completed on time, within scope, and to the client’s satisfaction.
• Manage escalations and ensure effective resolution of issues impacting client satisfaction.

7. Market and Industry Expertise:

• Stay informed about industry trends, competitive landscape, and emerging technologies.
• Use insights to drive innovation and continuous improvement in our service offerings.

Qualifications and Experience:

Education:

• Bachelor's degree in Business, Marketing, IT, or a related field. An MBA or equivalent advanced degree is preferred.

Experience:

• 10+ years of experience in account management, sales, or customer success roles within the IT or software industry.
• Proven track record of managing and growing strategic accounts, preferably within the Salesforce ecosystem.
• Extensive experience leading and developing high-performing teams.

Skills:

• Deep understanding of Salesforce products, solutions, and market trends.
• Exceptional strategic thinking and problem-solving skills.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to influence and negotiate at senior executive levels.
• Excellent project management and organizational skills.

Why You'll Love It Here:

• Impact: Your contributions directly influence client success and organizational growth.
• Collaboration: Work alongside a diverse team of experts who share your passion for excellence.
• Growth: Continuous learning and development opportunities to sharpen your skills and advance your career.
• Innovation: Be part of a forward-thinking company that embraces creativity and encourages bold ideas.
• Culture: Join a supportive environment where your voice is heard, and your ideas are valued.

Why work for Astound Digital? 

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches. 

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!

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