Head of Clinical Operations

About the team & role:

At Headway, we aim to support our providers in offering high-quality, safe, and effective clinical care. As the Head of Clinical Operations, you will build and lead a high-performing team, driving operational excellence and owning clinical quality oversight across our provider network. You’ll be at the forefront of driving innovation in a high-growth environment and crafting solutions that ensure seamless, scalable processes. If you're excited about creating lasting impact in a rapidly changing landscape, this is your opportunity to lead with vision and purpose.

You will:

• Build and lead a high-performing Clinical Operations team, mentoring and expanding a group of operations professionals to drive success in a fast-paced startup environment.
• Partner with cross-functional teams, including clinical, product, engineering, partnerships, data, finance, and executive leadership, to align on strategy, execute initiatives, and achieve company-wide goals.
• Oversee clinical quality network oversight in collaboration with clinical leadership, utilizing chart reviews, product development, and analytics to maintain a leading quality program.
• Lead the recruitment, training, and support of an A+ provider peer network, fostering a human-centric and provider-focused culture.
• Act as the main liaison for physician and clinical staff relations, and support the development and implementation of protocols with clinical leadership.
• Manage financial planning and budgeting for the clinical operations function, ensuring alignment with organizational objectives.

You’d be a great fit if: 

• You have 12+ years of experience in clinical operations or strategy at high-growth companies, including direct collaboration with clinical teams.
• You have 5+ years of experience managing high-performing teams, with a strong track record in recruiting, managing, and developing top talent
• You have experience in developing and managing organizational policies, procedures, and systems, with a strong understanding of government regulations and compliance requirements.
• You excel at communicating complex concepts clearly and effectively to diverse audiences.
• You thrive in fast-paced, dynamic environments and are adept at making sound, timely decisions in the face of ambiguity and change.
• You proactively seek opportunities to tackle unfamiliar challenges, navigate uncertainty, and drive strategic outcomes.
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare.

Compensation and Benefits:

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
• Group A: $215,000
• Group B: $193,500
• Group C: $172,000
• Examples of cities located in each Compensation Grouping:
• Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
• Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
• Group C = All remaining cities 

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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