Head of Customer Apps

We have an exciting and unique opportunity for a skilled, highly motivated, and self-driven Head of Customer Apps to lead the Engineering groups that support our Customer Apps Products. This group is focused on evolving our business by leveraging technology to connect consumers with agents and guide them through the buying, selling and renting journey. This group oversees and grows our agent and broker network, meeting their needs through tools and insights to drive unique value for them AND our consumers.

You will be joining the Marketplaces & Media tech Org. This Org is responsible for connecting buyers, sellers, and renters with customers (agents and brokers) and partners. We build innovative technology solutions to help consumers in their buying and selling journeys. We are enabling Realtor to build a stronger business by connecting consumers with partner companies and customers (agents and brokers). Our technology solutions help connect consumers and work as a guide in the home buying, selling, and renting journey.

This role will focus on evolving our agent & broker technology systems, tools and procedures to solve consumer pain points. They will set our technical strategy of this engineering group and partner with our product and design groups to iteratively collaborate and deliver new products and experiences.

Responsibilities:

• You will help set the vision for our next generation of technology to support our agent & broker products and help us plan goals and milestones that lead our teams to achieve that vision
• You will guide these teams to rapidly deliver improvements to our technology stack that improves productivity for engineers so they can onboard quickly and iteratively develop solutions for their specific teams and projects
• You will manage the day-to-day operations of our agent & broker products, coordinating releases, and responding to incidents.
• You will drive engineering excellence and governance around best practices through training, documentation, process, and tooling.
• You will construct and maintain an environment of integrity, trust, high quality, and continuous improvement
• You will motivate the team and enthusiastically rally them around delivering against a wide variety of organizational initiatives

What will you bring?

• Strong leadership skills and experience hiring and motivating high-performing engineering teams
• Strong ability to coach and mentor engineering managers, helping them improve their skills and grow their careers
• 8-10+ years experience managing engineering teams that shipped web/mobile applications
• 5+ years experience managing managers
• Strong software engineering instincts: meaningful and deeply rooted opinions about sound quality/speed trade-offs, code quality, and testing
• Strong ability to communicate effectively with technical and non-technical teams/roles
• Ability to thrive in a collaborative work environment and excel under pressure, with experience working on sophisticated, large-scale, time-critical projects.
• A driven and data-informed product development approach