Head of Customer Success

The Head of Customer Success will lead Settle’s Customer Success function to ensure that customers are in the best hands. This role will be responsible for building and leading the customer success function, equipping the team with tools to be successful to support our customers, and collaborate with cross-functional stakeholders to ensure customers are our priority.

 

- Provide customers with a voice as it relates to product, policy & process development within Settle

- Ensure our customers have the support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Settle’s products and services.

 

- Customer value, product adoption, and ultimately sales and revenue

- Minimize churn and drive greater customer satisfaction

 

- Recruit and develop a high-performing team

- Develop company-wide customer success motion integrating processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)

- Foster collaboration within the Settle team and across customers

- Drive operational practices to track performance of teams and individuals

 

 

 

 

- 6+ years in customer success or related fields.

- 3+ years leading a team of high-performing customer success/account managers in a high-growth, dynamic environment

- Strong written and verbal communication skills.

- A desire to move quickly without letting things slip through the cracks

- An advocate for the customer. Strong ability to articulate Settle’s value and impact to brands.

- Proficient in tools such as Salesforce.

- (Nice to have) fintech or financial services experience.

 

This role has an annual starting salary range of $155,000 - $190,000 + equity + benefits. Actual compensation is influenced by a wide array of factors including but not limited to your individual skills and experience.

Settle is a fintech company on a mission to help businesses thrive by taking the worry out of cash flow management. We’re building software making it super easy for finance teams to track, pay, and reconcile invoices. We pair that with lending products to offer our customers the power and flexibility to choose who, when, and how to pay their customers.

 

Our small but growing team was founded in San Francisco along with an engineering hub in Lviv, Ukraine. We’re building a fully distributed team and support you working from wherever you are. We're well funded (Series-B) with backing by Ribbit, Stripes, Kleiner Perkins, Founder’s Fund, SciFi Ventures, and others. Our benefits are competitive, our time off is flexible, and our compensation packages include equity.

 

Check out this Techcrunch article and Kleiner blog post.

 

At Settle we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

 

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.