Head of Deal Desk

TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deI will ployed and expanded their TiDB footprint on mission-critical applications.

Our strong open-source community roots (34,000+ stars on GitHub), innovative products and inclusive culture are what draw passionate and dedicated people to our company. Learn more about PingCAP careers and join our team to be at the forefront of innovation and growth.

About the Role:

We are seeking an experienced and dynamic Head of Deal Desk to lead our global deal operations. This role will be crucial in optimizing our deal processes, managing day-to-day deal activities, supporting sales teams, and ensuring smooth deal execution across all regions.

Responsibilities

• Lead and manage a global deal desk team supporting multiple regions.
• Develop and mentor team members, fostering a culture of excellence and continuous improvement.
• Align team objectives with overall business goals and sales strategies.
• Oversee end-to-end deal management processes, ensuring timely and accurate execution of all deals.
• Coordinate with various teams to facilitate the smooth progression of deals from initiation to closure.
• Address any issues or obstacles that arise during the deal process to ensure customer satisfaction and successful outcomes.
• Develop, implement, and maintain deal policies and standard operating procedures.
• Drive continuous improvement initiatives to enhance deal efficiency and effectiveness.
• Collaborate with cross-functional teams to streamline deal workflows and reduce cycle times.
• Work closely with sales leadership to develop innovative deal structures that meet customer needs.
• Provide expert guidance to sales teams on complex deal scenarios, helping them effectively communicate value propositions to customers.
• Assist in customer negotiations, offering creative solutions to overcome objections and close deals.
• Establish and track key performance indicators (KPIs) for deal desk operations.
• Prepare and present regular reports to senior management on deal trends, bottlenecks, and opportunities for improvement.
• Partner with Finance, Legal, and Product teams to ensure deal compliance and optimal pricing strategies.
• Act as a liaison between Sales and other departments to facilitate smooth deal execution.

Qualifications

• Bachelor's degree in Business, Finance, or related field; MBA preferred.
• 7+ years of experience in deal desk, sales operations, or related roles.
• Proven track record of leading and developing high-performing teams.
• Strong understanding of B2B sales processes, particularly in the technology sector.
• Excellent analytical and problem-solving skills.
• Superior communication and negotiation abilities.
• Experience with CRM systems and sales automation tools.
• Ability to work in a fast-paced, global environment.
• Experience in SaaS or cloud-based technology companies.
• Knowledge of international business practices and regulations.
• Proficiency in data analysis and visualization tools.
• Change management experience.

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. PingCAP also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at PingCAP.