Head of Deal Desk and Programs Operations

What’s so great about working on Calendly’s Sales team?

We help our customers keep meetings moving forward, so they can focus on engaging with their prospects and closing more deals.

Why do we need you? Well, we are looking for a Head of Deal Desk and Partner Operations! You will report to the Lance Szely, Head of Revenue Operations and will be responsible for driving deal strategy by improving process and reducing deal cycle times. The role will also support the newly formed Partnerships sales team in completing the vision and strategy as well as operationalizing key Partnership programs. This is a leadership role within the Revenue Operations team.

Our ideal candidate will be a strategic leader with vision with the ability to lead large cross functional deliverables. In this role, you will be directly responsible for driving outcomes that will have a positive impact to Calendly's revenue.

• Lead the deal desk team who runs the day-to-day aspects of deal management, quoting, contract management and order operations.

• Strategic partner to Sales and CS to provide creative solutions for deal management that will lead to shorter sales cycles, improved customer satisfaction and reduced back and forth on customer agreements.

• Work alongside Sales Operations, Legal, Product, and Security to continually drive improvements to the current deal management process.

• Proactively drive initiatives that increase Sales and CS productivity and in turn reduce overall deal cycle time

• Support strategic deal management initiatives including evaluating areas of opportunity for the business
• Identify, develop, and implement continuous process improvements to increase the efficiency and effectiveness of the Sales organization

• Support the creation and review of Partner agreements in conjunction with Legal and Finance

• Implement process for partner pipeline tracking and reporting

• Work with the Sr Manager of Partnerships to create partner programs that will drive revenue
• Coordinate and prioritize, with the Business Systems team, Salesforce.com functionality required to support the Partnerships team

• 8+ years’ relevant experience in deal desk, finance, or a similar role (SaaS experience a must, but need not be for all of those years)

• Experience supporting revenue teams

• Experience in a customer facing role

• Experience leading cross functional sophisticated projects end-to-end; from inception to design to execution

• Exceptional interpersonal skills

• Proven track record working cross-functionally and establishing relationships and influencing others

• Track record of results in fast paced environments and ability to excel under ambiguity
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s an extraordinary time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional career.

Typically, individuals will participate in the following interview process. However, there may be slight nuances given the role and or department we are hiring for. Please keep in mind that individuals can be declined from the position at any stage of the process.

• Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great time to ask any initial questions you have about the company or the role.

• Next, we’ll put you in direct contact with your potential manager. You’ll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.

• Then, we will send a take home test where you can highlight your skills.

• Next, or in parallel, you’ll meet with your potential team members.

• Finally, we connect with those you’ve worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.

We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly. The recruiter assigned to this role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].

We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly. The recruiter assigned to this role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] .

This specific role is not eligible for employment in Hawaii, or Alaska. Note that all individual roles will specify location eligibility.

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection