Head of Design, Global Supplier Technology

Candidates for this position are required to be based in Boston, MA OR Toronto, Canada and will be expected to be onsite Tuesday - Thursday.

Who We Are

We’re the Experience Design team at Wayfair, and we’re tackling exciting challenges that are reshaping how people discover, find, purchase and have goods delivered to their homes. We’re a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience of shopping for your home. Our design practice is collaborative, data-driven, and fast-paced.

How can we leverage AR to make it easier for our customers to imagine how furniture would fit in their space? How can we seamlessly connect them with gig economy assembly and installation pros to get that new chandelier installed before the next dinner party? If you're interested in answering these types of questions, you’ll love our innovative and dynamic team!

What You’ll Do

A strong candidate will relish the opportunity to jump into a highly visible workstream that drives significant impact. You are an empathetic people manager, a thought leader, and skilled in design operations management. Additionally, you’re gifted in UI design, are customer-centered, and love turning quantitative and qualitative findings into insights and strategy to drive product priorities.

• Utilize design thinking principles to build engaging customer experiences which solve goals with elegant simplicity
• Collaborate with product managers, developers, content strategists, user researchers, and other experience designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement
• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
• Day-to-day work will consist of a combination of product leadership, design execution, people management, and design operations management.
• Demonstrate strong leadership and communication skills. Be a thought leader who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design prowess.
• Manage the development of team members through dedicated mentorship, or less formal coaching and advice.
• You’ll lead design efforts for these sites & interfaces: Wayfair + Allmodern + Birch Lane + Joss & Main + Perigold. Desktop + Mobile web + iOS + Android

We Are A Match Because You Have

• Bachelor’s degree in Human-Computer Interaction (HCI), Information Architecture, or equivalent combination of education and experience
• 10+ years of professional UX experience
• Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment
• Communication and interpersonal skills: Ability to present and articulate ideas, openness to evolve opinions that challenge beliefs
• Strong skills in modern design tools like Sketch, Abstract, Invision, Framer, UX Pin, and Creative Suite
• Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
• Working knowledge of HTML/CSS/JS. Hands-on skills a plus.
• An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, mobile design work, analytical decision-making, and strategic thinking.

Why You’ll Love Wayfair

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• DIsability Protection (Short Term & Long Term DIsability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!