Head of Expert Marketplace & Supply

Working at Paro

Join us as we shape the future of finance work. We're freeing professionals from the confines of traditional employment, in turn democratizing access to the business solutions that companies need. A mass migration to a workforce without boundaries is already underway, with many leading analysts predicting that 50% of the workforce will be freelancing by 2025. Backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, we are on the path to disrupting the $500+bn antiquated finance and accounting industry by providing flexible finance and accounting solutions to businesses via our network of highly vetted freelance experts.

We believe our teams deserve to be surrounded by others who can be their authentic selves at work while driving forward the future of work with Paro. We value taking smart risks and having each others' backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other's experiences and communicating effectively together. We work hard, but we also want every employee to enjoy the journey. We work collaboratively, do the right thing, never settle and put our best work into everything we do.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Who you are

The Head of Expert Marketplace & Supply will be responsible for growing and cultivating Paro's elite freelancer talent. Experts (or freelancers) are the bloodline of Paro's marketplace; we pride ourselves on bringing on the best of the best to our platform, where only 2% of Expert applicants make it through our vetting process. In your role you'll be responsible for leading the team that upholds this standard. You will report directly to the SVP of Operations and manage the Expert Experience Team (3 Mgrs/Directors) and Expert Acquisition Team (1 Manager + 6-8 Recruiters). This role is directly responsible for the strategy and execution of sourcing, vetting, onboarding, and maintaining success for our Experts. You will also work highly cross-functionally with Product and Sales leadership to align on our strategic roadmap and best practices. The Head of Marketplace Supply will bring a passion for talent, recruiting, operations, and collaboration.

Responsibilities

• Oversee the strategic direction for the holistic, end-to-end Expert Experience, from acquisition through advocacy
• Lead the Expert Acquisition and Sourcing teams and drive towards your strategic direction and weekly performance outcomes
• Lead post-acquisition team, including Expert Onboarding, Success, Enablement, Experience, Communications, and Coaching (currently a team of 3 direct reports in post-acquisition)
• Act as the external brand for Paro Experts, being the 'face' of our exclusive community
• Partner with Product Leadership to build the strategic Expert-impacting product roadmap (and to drive execution). Expects are our core product users!
• Collaborate cross-functionally with sales, support, customer success, data, and product to manage the overall health of our Expert network
• Maintain team's overall focus on key operational metrics, including Expert Transactions, Earnings, Retention, and Recruiting Metrics (such as time to hire and cost of hire)
• Recommend ways to improve Paro's brand as an exclusive marketplace for finance experts
• Implement new sourcing methods (e.g. social recruiting)
• Review recruitment software and suggest the best option for company needs and research and choose job advertising options
• Stay up-to-date on labor legislation and inform recruiters and Paro about changes in regulations
• Ensure onboarded experts meet the marketplace needs obtaining the required match rate
• Collaborate with the sales team to determine high-impact needs and creatively source specific talent backgrounds to meet requests
• Leverage Excel, Looker, and other tools to maintain, challenge and evolve expert acquisition KPIs
• Help build data-driven sourcing and pooling strategies that meet current and future business objectives and scale with the rapid
• Update current and design new recruiting procedures (e.g. job application and onboarding processes)

Requirements

• 5+ years of staffing or recruiting leadership / management position, including revenue goal ownership (ideally second line leadership experience)
• 10-15 years experience in the talent space
• Deep knowledge of high velocity recruiting best practices and innovations
• Eager to utilize your soft skills working across business units and with a variety of personalities in the freelance community
• Exude confidence while remaining approachable; you will be shaping the freelancer network and that entails both identifying top performers as well as finding common ground amongst the registrants
• Seek out a dynamic, fast-paced startup environment where you can add value from day one
• Ability to work autonomously with a solution focussed mindset
• At ease working in a sometimes chaotic and always fast-changing environment
• A track record of having used your professional network and market intelligence to tap into top talent
• Proven work experience as a recruiting manager, or head of recruiting
• Hands-on experience with Applicant Tracking Systems and databases
• Familiarity with social media and other professional networks
• Excellent verbal and written communication and team management skills
• Strong decision-making skills

Benefits at Paro

• Competitive salary + stock options
• Parental Leave
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc.
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO - we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn't a company holiday (minimum time off)
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment

About Paro

Join us as we shape the future of finance work. A mass migration to a workforce without boundaries is already underway, with many leading analysts predicting that 50% of the workforce will be freelancing by 2025. We recently raised $25 million in Series C funding to further develop our platform supporting freelance experts and expand with enterprise clients. The funding round was led by Top Tier Capital Partners, with participation from existing investors Madrona Venture Group, Revolution Ventures, and Sierra Ventures. Paro has raised $67 million to date. We are ready and excited to invest in even greater growth as we disrupt the $500+bn antiquated finance and accounting industry!

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.