Head of Facilities (Hybrid)

About the Role:

We are searching for a bright, high-energy professional to join our team. You will lead our Facilities and Administrative teams across our four US office locations with your home base being our headquarters in downtown Chicago. You and your team will support all things “Office Experience” including construction / maintenance, kitchen, mail, safety/security, events, reception and visitors.  You will be heavily involved in lease negotiations, subleasing unused spaces, and general communication with our real estate brokers. If you enjoy rolling up your sleeves to really understand issues and drive optimal solutions, this may be the place for you. If you have a knack for leading high-performing teams that excel at serving their customers, this may be the place for you.  If you prefer a culture that doesn’t just talk about diversity, equity, and inclusion, but strives to live it on a daily basis, this may be the place for you. You will become part of a vibrant culture that values each person for what they bring to the table.

Responsibilities:

• Serve as the primary point of contact to our leadership team on all real estate, workplace, safety and security issues, and frequently collaborate with all levels of the organization.
• Provide strategic oversight into each office's needs, standardization of procedures and experience in each location and consistent communication with leaders and employees in each office.
• Manage the Facilities and Administrative teams – currently 8 employees in Chicago (5), Denver (1), NYC (1), and Salt Lake City (1). 
• Ensure the physical appearance of the office is up to our high company standards; regularly walk the space and direct the team’s focus as necessary
• Proactively manage relationships with building management, vendors / contractors and their contracts for repairs, preventative maintenance, services and supplies.
• Oversee the food ordering/stocking of kitchen areas and supporting special events (for example, breakfasts, happy hours, team events). and office supplies.
• Collaborate with real estate brokers in the negotiation of leases, subleases, amendments, etc. 
• Maintain the relationship with construction project managers, and assist in the creation of new floor plan reconfiguring, including space expansion/reconfiguration.
• Responsible for the Physical Security Policy, including adherence to badges policies and audits
• Act as a Fire Warden and keep all site-specific Emergency Action Plans up-to-date
• Oversee, manage and coordinate mail, shipping and receiving
• Responsible for organizing coverage for Facilities, Admin and Mail Clerk roles.
• Work with partners to develop forecasts, review invoices and track spend against budgets

Requirements: 

• A Bachelor's degree in Business, Facilities or Construction, or 5+ years equivalent experience
• Previous experience as Facilities Manager / Assistant Facilities Manager / Office Manager 
• Strong communication skills (written and verbal) & excellent customer service skills
• Successful experience leading teams and collaborating across all levels of organization
• Strong project management skills
• Strong attention to detail and ability to manage multiple deadlines
• Technical knowledge of Google Suite / MS Office applications
• Ability to move, bend and lift 25lbs
• Ability to occasionally travel to other office locations
• First Aid / CPR / AED Certification