Head of Global Zoom Phone and Contact Center, Solutions Engineering

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Roles & Responsibilities
The Head of Global Specialist Consulting Engineering - Zoom Phone & Contact Center is an exciting and rewarding position. We are looking for a dynamic leader with deep UCaaS and CCaaS experience who can lead, build and scale the Global Zoom Phone & Contact Center SE team.
We are looking for someone with a combination of strong technical skills and a dedication to solving complex organizational challenges.
We are looking for the right person who can collaborate with a team of engineers in several technical and organizational areas to help build out our organization's capacity. You should be able to thrive in a fast-paced environment with rapidly changing priorities.
This Senior Leadership role will be tasked with leading a complex and challenging global engineering organization. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally.
They will also be responsible for serving as the business partner to both the Head of Zoom Phone and the Head of Zoom Contact Center sales organizations.
This leader will drive the overall direction and strategy for the Zoom Phone & Contact Center solutions engineering organization. You will be tasked with growing Zoom Phone and Zoom Contact Center in multi-billion dollar businesses. You will serve as the technical leader for both products globally and partner with sales to deliver on stated company goals.
The ideal candidate will be self-driven and have a background in telephony, contact center, video and enterprise applications/SaaS sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)
As the Head of Global Zoom Phone Solutions Engineering you will:

• Lead all SE Managers within the Zoom Phone & Contact Center designation
• Attract, coach, mentor and develop highly technical and driven leaders and team
• Partner with Product Management to define and prioritize Zoom Phone and Contact Center
  roadmap
• Set and execute the Zoom technical sales strategy for the Zoom Phone & Contact Center
  team
• Serve as technical executive sponsor globally where required
• Work with the Zoom Phone managers to build, execute and measure the teams functional
  impact
• Handle business, technical and personnel escalations from the team
• Work cross functionally with senior leadership to deliver results

There will be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom.
Skills Required

• Deep technical expertise in Telephony and Contact Center domains
• Experience driving +$1 Billion technical sales organizations
• Lead by example and influence, always from the front
• Work effectively across multiple leaders and departments
• Strong business acumen and executive presence
• Ability to create clarity for the business and your team during times of ambiguity and
  uncertainty
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS, CCaaS
• Minimum 10 years experience in the Unified Collaborations industry
• Minimum 10 years leading a previous multi-layer technical presales organization
• Ability to present topics in a clear and concise manner to many levels of technical skill sets
  and audience sizes

Desired Skills

• Previous industry speaking experience / keynote speaker

• Contact Center technical expertise (SBR, WFO, WFM, QM, etc)
• Knowledge of API, SDK, application integration principles
• End-to-end customer IT systems knowledge
• Ability to discuss Business Objectives, Business Outcomes, Digital Transformation with
  customers
• Formulate and communicate a technical solution / vision
• Be flexible and able to function in a high growth environment

Minimum Qualifications

• 15+ years of technical experience
• 10+ years in a senior technical pre sales leadership role
• Previous multi-level technical pre sales leadership experience
• Thorough competitive knowledge (in their area of specialization) including solution,
  technology and product offerings.
• Typically requires BS/BA (EE/CS) or equivalent.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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