Head of HR Operations

SUMMARY

The Head of Human Resources Operations role will oversee administration processes and carry out responsibilities in the following functional areas: HR policy, procedures and processes; change management; employee onboarding and integration; HR systems implementation; offboarding and separation agreements; retirements and employee data management. 

The ideal candidate will be experienced in handling a wide range of HR processes. This person must be a self-starter, personable, professional, well organized, discrete, flexible and enjoy the challenges of working with a team of professionals in a fast-paced, entrepreneurial environment.  

RESPONSIBILITIES          

The individual will be involved in the following critical activities:

• Manage day-to-day HR operations and ensure compliance with HR policies and procedures
• Focus on process improvement and recommend opportunities for innovation in HR practices that maximize the value of employees
• Develop a holistic view of the business and collaborate with partners to achieve organizational goals
• Proactively create new programs to improve ways of working
• Maintain accurate and confidential HR records and reports 
• Develop and monitor internal HR systems and databases, specifically Workday

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS

The ideal experience and critical competencies for the role include the following:

• 8-12 years of relevant HR experience in operations, employee relations, and HR technology
• Bachelor’s degree in relevant field 
• Strategic and practical problem solver who thinks outside of the box
• Identify and recommend opportunities for improvement and innovation in HR processes
• Strong analytical skills and ability to develop and monitor HR metrics and key performance indicators; leverage data to identify trends and support decision making  
• Excellent communication skills (both oral and written); transparent, open, honest communicator
• Proven experience with adoption and change management strategies related to the implementation of new initiatives
• Strong proficiency of HR Info Systems and platforms, including Workday
• Excellent collaboration skills and ability to collaborate across the HR team and with other partners (e.g., technology, payroll, communications, compliance, etc.)
• Attentive to detail and accuracy especially when working with data, including highly sensitive data
• Ability to prioritize multiple tasks and meet deadlines
• Strong project management skills
• Comfortable leading through change and ambiguous situations
• Knowledge of HR policies, labor laws and regulations
• Desire to keep current on the latest HR trends, software tools and practices
• Accountable
• Good at developing and building relationships