Head of HR Operations

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

Join us as the Global Head of HR Operations!

Brown Brothers Harriman is currently recruiting a Global Head of HR Operations to join our Human Resources Team. In this role you will serve as a key member of the HR Leadership team and ensure operational effectiveness across the global HR function. You will understand and evaluate all of HR's operational processes, assess and prioritize improvements, and drive the creation of data analytics to track productivity and effectiveness.

You will oversee our Global HR Operations Services functions, which include Global Payroll, HRDirect (our inquiry response service), HR Operations, HR Reporting and Analytics, Employee Pre-Boarding, as well as our HR Project Delivery and Advisory discipline. You'll work closely with the Head of HR Business Technology in continuing to evolve our HR platform strategy to reduce our cost to serve, improve our control environment, and provide a best-in-class user experience for our employees. You'll serve as the Workday product owner for the firm and lead our efforts to continue to expand its capabilities. You will also be responsible for creating a high-performing HR Operations function that will better serve the HR team and the broader organization.

In addition to your leadership responsibilities, you will work with other HR Centers of Excellence (knowledge centers) and HR subject matter experts to ensure that new process workflows are effective, efficient, in alignment with overall HR Strategy and HR global policies, and that they both adhere to risk and compliance requirements and controls and create an optimal employee experience.

Some of your key responsibilities include:

• Developing and implementing strategic initiatives that enhance the user experience, promote a "best-in-class" control environment, and reduce HR's overall cost to serve
• Management of a multi-disciplined team of 40+ FTE globally, including budgeting, performance management, coaching, etc.
• Partnering with key stakeholders to lead process improvement initiatives and development of new products and workflows to improve efficiency, effectiveness and control.
• Developing and implementing global procedures and controls to support globally compliant processes effectively and efficiently in the HR Operations area and establishing effective engagement and communication plans to ensure organizational awareness and adoption of key HR Processes, Policies, and initiatives.
• Promoting proactive approaches to using Workday to solve business needs/problems, while also enhancing the understanding and acceptance of technology capabilities
• Ensuring service levels and overall contribution of HRdirect, HR Operations & Reporting, Pre-Boarding and Payroll are meeting or exceeding expectations and agreed goals. You will establish and monitor key KPIs & SLAs to oversee global service management across the functions
• Working closely with HR Business Partners and HR Centers of Expertise to ensure effective definition and delivery of services.
• Focusing on risk management - including the development and maintenance of strong process controls while ensuring that all HR Operational processes are aligned with regulations, risk, compliance, and BCP policies
• Creating an HR Analytics & Reporting program in collaboration with HR Business Technology and key stakeholders within HR and across the business; play a lead role in driving effective data management & architecture frameworks
• Leading the HR Project Management team, including the demand management process and budget planning to prioritize strategic projects across HR.
• Serving as senior vendor manager for HR, managing relationships with vendors that support HR Operations to ensure high levels of service delivery in line with team goals/objective.

Key Competencies:

• Ability to manage and direct the consistent delivery and adoption of HR services across multiple disciplines, stakeholders and regions
• Display discretion when handling confidential/sensitive information
• Ability to lead a global team and possess excellent interpersonal skills in a multi-cultural environment; strong communication and influencing skills in different cultures and/or hierarchical levels
• Expertise in facilitating process improvements both from an operational and technology perspective.
• Demonstrated ability to build and maintain relationships at all levels
• Adaptability and flexibility to shift between projects or priorities
• Ability to translate detailed, complex information into consolidated key messages for Senior Management
• Strong results and client- orientation

Qualifications:

• BA/BS degree or equivalent work experience.
• 10-15+ years Operations experience with expertise in HR technology and processes
• Deep operational processing experience with strong risk management and client service orientation
• Knowledge of Workday is strongly desirable.
• Excellent project management skills
• Experience leading a planning and budgeting process
• Strong vendor management experience
• Strong leadership skills with the ability to build and foster:
  • A high-performance results-oriented team
  • A client-focused approach to providing quality service
  • An environment that attracts, develops and retains high performance people
  • An environment of continuous improvement, a positive can-do attitude amongst the team

What You Can Expect At BBH:

If you join BBH you will a find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to

enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range for this role is $200,000 to $250,000, which is specific to New York, NY and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston