Head of HR Ops & Technology

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working Model: Hybrid ( #LI-Hybrid)

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

The Global Head of HR Operations and Technology/Human Resources

The world is changing rapidly and so are our clients' needs. To continue to Achieve Greater and provide outstanding products and services, our employees (or partners as we refer to them) need resources to learn, grow and stay engaged. Our talented workforce is embracing new ways of working, exploring innovative digital technologies, leveraging data and analytics, sharpening their skills, and fostering an inclusive environment to unlock potential and productivity. The Global Head of HR Operations and Technology will play a crucial role in enhancing the employee experience and improving productivity, enabling our employees to bring their best self to work.

Why Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Career growth and movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve. Our talented, driven and energetic people are truly changing the face of Northern Trust. The speed with which we work, the influence of each partner and the focus to positively change the client and employee experience is our common passion. People are our greatest asset, so if you have a genuine desire to work in a fast-paced, inclusive environment which requires teamwork, well-honed problem-solving skills, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement then seek no more!

Who You Are

Reporting to the Global Chief Human Resources Officer and a member of the HR Leadership Team, the Global Head of HR Operations and Technology will have in-depth human resources operations experience in a global, highly matrixed, complex regulatory and business environment. The ideal candidate will have extensive experience leading global teams, demonstrated ability to engage cross functional stakeholders, and possess expertise in HR technology to support simplification, digitalization and creation of end-to-end HR services and operations that effectively support the company's mission and strategic corporate objectives. This is a senior level role which will ultimately be accountable for the effective and efficient delivery of HR Operations and HR technology transformational efforts that are currently underway with the implementation of Workday.

What You'll Do

This role will lead global teams responsible for 3 key areas: • HR Service Center and Advisory Services - first line of support for manager and employee questions on policy, procedures, and personnel related matters • Payroll, Time and Absence, Vendor Management - HR shared operational services to ensure timely and accurate employee services including managing vendor performance and risk • HR Information Systems - responsible for the development, maintenance and enhancements to our HR Technology including the Workday implementation

Primary responsibilities include: • Develop & execute a strategy for HR Operations and Technology to deliver continuous process improvement initiatives while providing a positive employee experience • Provide leadership support through strong understanding of each functional area including: Payroll, HR Operations, HR Policy, HR Compliance and Workday Operations NTAC:3NS-20 • Ensure team performance to SLAs, including payroll accuracy and timeliness, HR case resolution, etc. • Responsible for financial and staff planning, including developing and managing capital and expense budgets, and has accountability of performance and profitability of the area • Lead governance for technology releases and requested changes as well as governance for the use of HR data in reports, dashboards and downstream systems • Ensure all business processes and HR systems are fully compliant with local laws and regulations • Manage vendor relationships for technology and services including risk assessment, performance to SLAs and contract reviews • Manage and align multiple priorities through strong project leadership, systems knowledge and effective communications • Continuously coach, guide, and develop your own direct reports and managers to promote strong engagement and an inclusive and empowered team culture • Ensure team thinks global first and local second by encouraging global collaboration, global processes and ensuring the right work is done by the right resource in the right location

Skills/ Qualifications:

The successful candidate will benefit from having: {• Prior experience leading a global HR operations and technology team • Strong technology aptitude, with knowledge of the HR Technology industry, experience with Workday preferred • Prior experience with a global financial services institution strongly preferred • Strong background in vendor and budget management • Highly collaborative with strong relationship management skills and ability to influence across senior stakeholder groups • Ability to deliver results through others with a keen eye towards quality oversight and execution • Excellent written and oral communication skills and strong executive presence • Demonstrated critical thinking, analytical, leadership and organizational skills • Agile in approach and thrives in a fast-paced, dynamic global work environment

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.