Head of Information Security

The Company

Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat voice and video directly into their own products. Over 4000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash Match Group Noom Yahoo Sports Rakuten and thousands more. We were good at what we did. Really good.

So we asked what comes next. With decades of leadership in communications infrastructure the answer was clear: AI. In February 2025 we launched our AI agent for enterprise CX. Later that year we introduced Delight.ai — and the name says everything about what we believe. AI's real promise isn't efficiency. It isn't cost savings. It's restoring what customer experience lost somewhere along the way: the feeling of being understood of being genuinely cared for. We don't want customers to feel satisfied. We want them to feel delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn’t. Delight.ai builds memory over time learns preferences and connects context across every channel—chat SMS email voice WhatsApp—without losing the thread. We’re building AI that makes customers feel understood seen and remembered.

Why Head of IT & Security

Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no.

That’s not what we’re building.

We’re an AI company handling enterprise-grade conversations at global scale and our customers trust us with data that matters. That trust isn’t a nice-to-have. It’s a competitive differentiator. It’s why DoorDash and Match Group chose us. It’s why we’ve earned certifications that our competitors are still chasing.

Security here means being a partner to the business not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn’t just change our product—it changes the threat surface too.

We’re not looking for someone who manages security from a distance. We’re looking for a practitioner who rolls up their sleeves builds programs that work well and earns trust across the engineering org by being someone people want to work with.

The Role

This reports to the CFO. You'll lead a high-functioning mature and global team located in the United States and South Korea with end-to-end accountability for Security IT and Compliance ensuring these functions work in harmony to support our global scale.

You'll inherit a world-class program that's already SOC 2 HIPAA ISO 27001 and ISO 42001 compliant. Your job is to take it further. You'll own Sendbird's comprehensive information security programs manage and evolve our compliance frameworks partner with engineering and continuously build a security culture that's embedded in how we work — not bolted on as an afterthought. You'll champion defense-in-depth philosophy ensuring a multi-layered approach to security that protects our customers our data and our reputation.

You'll also own global IT Operations — managing our IT infrastructure networks servers and data while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation you'll scale our global internal business systems and maintain our position as the most trusted platform for the world's most demanding enterprises.

You'll lead the team own how we secure our infrastructure respond to incidents and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.

You might be this person if

• You’ve built and run security programs at a B2B SaaS or cloud company—not just inherited them
• You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them
• Are well versed in compliance frameworks (ISO 27001 SOC 2 HIPAA GDPR)
• You’ve managed or mentored a global security team and taken genuine pride in developing the people around you
• Are organized and methodical with strong attention to detail and an ability to analyze and interpret information
• You thrive in ambiguity and build structure where none existed
• Your instinct when something goes wrong is to fix document and improve—not assign blame
• You treat security as a conversation with the business not a monologue at it
• You’ve started using AI tools to work faster—and you’re curious about what that means for the security programs you’re building

You need to have

• 10+ years of combined experience across security management IT operations compliance or consulting
• 3+ years leading or managing a team including information security planning scheduling assignment and monitoring of staff resources int or IT function
• Hands-on experience with audit frameworks: ISO 27001 SOC 2 and/or HIPAA/GDPR
• Background in global B2B technology SaaS or cloud-based businesses
• Proven track record managing security incidents end-to-end
• Strong understanding of security and compliance challenges unique to AI/LLMs.
• Bachelor’s degree in Information Security Computer Science MIS or related field

What you’ll actually do

Own the program

• Maintain and continuously improve Sendbird’s information security program—policies processes and controls that hold up under scrutiny.
• Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.
• Translate complex compliance requirements (HIPAA GDPR CCPA) into practical actionable programs.
• Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that’s evolving faster than traditional defenses.

Partner with the business

• Work directly with the CTO and engineering teams to embed security into the product development lifecycle not just review it at the end.
• Raise risk awareness across business stakeholders without crying wolf or creating friction.
• Be the person other teams want to work with—because you solve problems not just flag them.
• Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.  

Lead the team

• Manage and develop a global lean security team making sure each hire reflects and advances the goals of the program.
• Be a player-coach—this isn’t a delegator role. You’re in the work.

Respond and improve

• Establish and maintain incident response protocols that are fast clear and practiced—not just documented.
• Continuously strengthen the security posture of a platform that never sleeps.
• Turn every incident into a lesson. Turn every lesson into a control.

Nice to have

• Security certifications: CISM CISA CISSP or equivalent
• Experience at a global company operating across multiple time zones and regulatory environments

Why Sendbird

We’re a team of builders and thinkers that refuse to optimize for comfort. We’re building the AI agent platform for customer experience—and we intend to own the category.

Our US benefits include (but are not limited to)

• Medical dental and vision coverage on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO 13 company holidays 7 sick days 2 rest & rejuvenation days 1 volunteer day and your birthday off.
• $3500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships therapy books courses massages and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment flexible contributions and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare dependent care and commuter expenses.
• Life & disability coverage fully paid. Life insurance and AD&D at 2x your salary plus short- and long-term disability at no cost to you.
• AI-First Environment.  Enterprise access to top LLMs (Claude ChatGPT Gemini) and your choice of vibe coding tools

Pay Transparency

For cash compensation we set standard ranges for all roles based on function level and geographic location.  To determine our ranges we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $280000 - $320000.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds experiences and skillsets. Sendbird is a place where everyone can learn and grow. We respect promote and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

What We Do

For over a decade we built the infrastructure behind conversations chat voice video messaging APIs. We became the #1 CPaaS platform for in-app communications. 4000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.We powered conversations for DoorDash Match Group Noom Yahoo Sports Rakuten and thousands of others. We were good at what we did. Really good.We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building the plumbing would become commoditized. The value would move up the stack into intelligence into experience into outcomes.We had a choice: protect what we built or reinvent ourselves.We chose reinvention.In December 2024 we made the full strategic pivot to AI-first customer experience. By February 2025 we'd launched our AI agent for enterprise CX—built on a decade of conversation data now with intelligence on top. And in November 2025 we rebranded to Delight.ai.The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost. The feeling of being truly understood and cared for. Not satisfied. Delighted.

Why Work With Us

Sendbird made a deliberate call to reinvent itself around AI before the market forced its hand. We're not watching from the sidelines. We're building what AI-driven customer experience actually looks like. Fast-moving mission-driven and full of people who genuinely show up for each other.

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