Head of Infrastructure

MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide.
At MacPaw, we believe humans and technology can reach their greatest potential together.
MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company's culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We are looking for an experienced and mature Head of Infrastructure who will take on the leadership of MacPaw`s Site Reliability Service Team. The team ensures that the infrastructure meets the business needs of all products by providing expert services to other teams. Another goal for you will be overseeing the SRE function to enhance the efficiency and growth of SRE expertise across the company's technological strategy.
You will work closely with the CTO as your direct manager. This role will not include technical tasks and will be focused mainly on high-level problems, such as technological strategy, team management, budget management, etc.
If all of the above sounds interesting to you, don`t hesitate to send us your CV so we can tell you more about the role and answer all your questions.
In this role, you will:

• Oversee the reliability and performance of critical systems, ensuring they meet the agreed-upon SLOs and are resilient to failure
• Drive efficient operational work of a team: priorities and planning, manage on-call rotation, lead incidents managements and postmortems
• Drive continual improvements in SRE Service by monitoring new trends and introducing new practices, approaches, and tools. Improve the existing ones to ensure the service's effectiveness and long-term strategic development
• Lead and build DevOps culture in engineering organization
• Together with other managers of engineering directions, participate in creating a technological strategy. Lead creation of SRE strategy and goals
• Plan for system scalability and optimize infrastructure resources to support growth while managing costs
• Collaborate with security teams to ensure systems are secure, and compliant with industry standards
• Provide transparency on reliability metrics and communicate the status of system performance and incident management to leadership and stakeholders

Skills you'll need to bring:

• 3+ years of experience in leadership roles in mature teams of at least 10 people.
• Excellent communication skills and proactive disposition.
• Leadership skills. Change management. Managing stakeholders.
• Experience in budgeting and cost optimization.
• Proven experience with AWS, GCP and Kubernetes.
• Experience with Github, CI/CD.
• Experience with Linux/Unix system administration.
• Experience with Infrastructure-as-a-code approach.
• Upper Intermediate English (speaking and writing proficiency).

What We Offer

• We are a Ukrainian company, and we stand with Ukraine against russian aggression
  
  • We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here you also can read about MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  
  • Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  
  • Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process. We also rent space in the Promprylad Coworking in Ivano-Frankivsk and reimburse the costs of renting a coworking space in any other city. If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.
• Your health always comes first
  
  • We guarantee life insurance starting on your first working day. Besides, we cover 100% of your medical insurance costs and 50% for your dependents. We also cover dental and massages and offer a 50% refund for psychotherapy.
• Flexible working hours
  
  • You can choose a schedule that is comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  
  • Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.
• Teams we are proud of
  
  • We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  
  • Our office has it all. A spacious workplace with enough room for sitting up, lying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with coffee, snacks, and lunches. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life's needs
  
  • 20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  
  • MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.
• We're an equal opportunity employer. Here is a safe place for applicants of all backgrounds.
  
  • We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.