Head of Key Account Management

Empowering every employee.Our mission is to be the world's most used employee app by changing the way frontline employees work.

At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company's internal information. If you're ready to make an impact and shape the work lives of millions of people, then you've come to the right place!

As Head of Key Account Management and ‘first Flipster on the ground ’ you will build up our Key Account Management at Flip. This makes you a key player for our further growth and the long-term success of our existing customers. Together with our Sales and Customer Success teams, we realise the full potential of our existing customers and focus on sustainable partnerships.

Your tasks:

1. Development of Key Account Management:
   • Development and implementation of a key account management strategy from the ground up.
   • Definition of processes, KPIs and best practices for the support of our existing customers.
2. Operational Responsibility:
   • Identification of growth opportunities with existing customers, including upselling, cross-selling and expansion of business relationships.
   • Responsibility for contract extensions (renewals) and ensuring a high level of customer satisfaction.
3. Strategic Development:
   • Analysing market trends and customer requirements to further develop our offerings.
   • Working closely with product management and other internal departments to incorporate customer feedback into product development.
   • Develop long-term partnerships with key customers to ensure business success.
4. Team Development and Leadership:
   • Step-by-step development of a high-performance key account team.

Your profile:

• Minimum 4 years of experience in key account management in the B2B SaaS environment and/or tech scale up.
• Proven success in building and leading teams and increasing sales with existing customers.
• Strategic thinking combined with a hands-on mentality.
• Excellent communication and negotiation skills.
• Entrepreneurial thinking and a high level of self-motivation.
• Business fluent in German and English.

• Home Office Friendly: Decide for yourself where you want to work every day.
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model.
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing. 
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
• Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.

At Flip, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!