Head of Onboarding

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Onboarding in the United States.

This role is a high-impact leadership position responsible for designing and scaling the entire onboarding function that transforms signed customers into fully operational, revenue-generating deployments. You will sit at the intersection of Sales, Product, Engineering, and Customer Success, ensuring seamless execution from contract handoff through successful go-live. The role blends hands-on operational ownership with strategic systems building, requiring both execution excellence and the ability to design scalable processes. You will manage complex, multi-site implementations while also creating the frameworks that enable onboarding to scale efficiently across markets. This is a fast-paced environment where precision, structure, and client experience directly influence company growth. You will play a pivotal role in shaping how customers experience the product from day one, ensuring consistency, reliability, and trust at every step.

• Own the full onboarding lifecycle from sales handoff through kickoff, configuration, go-live, and transition to account management
• Manage multiple concurrent onboarding projects across different markets, ensuring timely delivery, budget adherence, and high client satisfaction
• Act as the central coordination point between Sales, Product, Engineering, and Operations to ensure alignment and smooth execution
• Define and enforce clear SLAs, workflows, and expectations across all onboarding touchpoints
• Build and maintain strong relationships with key client stakeholders, including property and asset managers
• Lead onboarding meetings, manage expectations, and resolve escalations for complex or high-visibility accounts
• Design scalable onboarding playbooks, processes, and systems to improve efficiency and reduce friction
• Oversee technical and operational configuration including rates, billing structures, integrations, and data setup
• Identify and eliminate process bottlenecks to improve onboarding speed, quality, and scalability
• Hire, manage, and develop onboarding coordinators as the function scales

---

Requirements:

• 4–8+ years of experience in operations, consulting, finance, or client-facing implementation roles in high-growth environments
• Proven ability to manage complex, multi-stakeholder onboarding or implementation programs end-to-end
• Strong systems-thinking mindset with experience building scalable processes from scratch
• Excellent organizational skills with the ability to manage multiple concurrent projects without loss of quality
• Strong client-facing communication skills with high emotional intelligence and relationship-building ability
• Ability to navigate ambiguity, make sound judgments, and balance standardization with customization
• Data-driven approach with comfort handling imperfect data and identifying operational improvements
• Demonstrated ability to lead cross-functional coordination across technical and non-technical teams
• Experience in real estate, infrastructure, or physical operations environments is a plus but not required
• Scrappy, ownership-driven mindset with a bias toward action and execution excellence

---

Benefits:

• Competitive base salary of $125,000 plus equity
• Comprehensive benefits package (medical, dental, vision, and additional coverage options)
• Equity participation in a high-growth, venture-backed company
• Opportunity to build and scale a core operational function from the ground up
• High ownership role with direct impact on company growth and customer experience
• Fast-paced, entrepreneurial environment with strong leadership exposure
• Career growth opportunities as the onboarding function expands
• Dynamic, mission-driven culture focused on real-world operational transformation